Geoffrey Simons Email & Phone Number

West Milwaukee

Waukesha, Wisconsin

Waukesha County, Wisconsin

Interpret in a variety clinical settings including Emergency Department, Labor & Delivery, Surgery, Inpatient, Outpatient, Family Medicine, etc. Valued member of the care team serving as a cultural broker between patient and staff as well as advocating for patients. Translation services provided as well. * Achieved native level fluency in Spanish

Milwaukee, Wisconsin

Database Management for Complaints/Grievances/Compliments/Safety Events/Claims & Litigation/Restraint Deaths; provide Risk consultation to mid-management for handling of sensitive patient/family situations as well as education of policies; liaison for medication & equipment recall process; write complaint response letters.

Greater Milwaukee Area

Complaint & Grievance Process Management according to CMS (State) and Joint Commission guidelines; multiple hospital (6) and outpatient center territory; field all types of patient/family complaints in-person, phone, mail, internet; coordinate investigations, interdepartmental liaison with staff, leadership up to VP level and physicians for real-time conflict resolution; process improvement and data reporting to identify trends and recommend action; meeting facilitation; grievance response letter crafting - over 1000 customized responses; Joint Commission Chairperson for patient rights & responsibilities; patient welcome rounding – great for finding compliments, promoting staff recognition and preventing complaints from becoming grievances; associate behavior “Good to Great” patient satisfaction observations, real-time feedback & coaching provided to associates, results reported to Patient Experience Team.* Increased compliance rate of patient rights brochure distribution from 45% to 93%* Reduced grievance processing turnaround time by > 50%* Successfully passed all visits/inspections from the State and Joint Commission* Volunteered as Wellness Champion for Humana Vitality program* Volunteered as Secret Agent (Presenter) for Mission Possible program (fundraising)

Waukesha, Wi

Wisconsin Initiative to Promote Healthy Lifestyles (WIPHL) program management of patient screening, brief intervention & referral to treatment (SBIRT); coached Waukesha Family Practice Clinic staff and physicians on program implementation; data collection & results reporting; Motivational Interviewing was the evidenced-based practice I used with English and Spanish speaking patients; received intensive training and skills development through WIPHL (federal grant recipient)* Modified clinic's prior program model to achieve optimal results and patient outcomes* Exceeded service volumes projected for program sustainability* Rapidly achieved competency level for Motivational Interviewing* Grandfathered into State requirements for providing SBIRT services

Greater Milwaukee Area

Loan origination and processing, client prospecting, cold calling, marketing, coached junior loan officers.* Won vacation trip for being a top producer

Milwaukee, Wi

Opened new accounts and safe deposit boxes; ran credit checks; took personal and mortgage loan applications; provided credit counseling; relationship building; portfolio development; coached 6 tellers and 3 service bankers to meet and exceed sales goals; referrals to critical linkage partners (investments, commercial banking, mortgages); assist with branch manager operations.* #1 sales banker in 5-branch peer group* Obtained reversals of credit application denials consistently by helping to clean customers' credit * Intelligently handled critical bank situations (i.e. robberies)

Bachelor Of Science (B.S.), Spanish With Mathematics Minor

Technical Diploma, Medical Interpreting

Technical Diploma, Human Resources Professional, 4.0