Built Batch Processes, later migrated to SaaS, in order to compensate for JVM Memory leak to stabilize System Process runtime and improve customer experience, saving 300,000 in lost revenue.The SaaS program was created to enable the ability to continually add components to be check and restarted during a weekly cycle, enabling expantion of shutdown process over multitude of servers and processes.Implemented MS Virtual servers to Prove Concept of multiple servers to one host VM's for 70+ MS 2k3 Servers, cutting operating cost by Server purchase requirements by 8 to 1. saving upwards of $2000 per installation.Setup and configured database farms for MySQL, and 2k and 2k5 MSSQL server installations, cutting costs of database server by 2/3rds.Built C# application and Batch scripts to improve internal data generation, extracting data to provide customer with quick relevant extraction of requested data information, promoting good customer relations, and reducing manual extraction costs by 4 man hours.Built application to distribute compliance data to customers via ftp, and email enabling customer obtaining information within minutes of generation, permoting customer satisfaction and reducing manual intervention by 2 man hours.Created GUI to selectively extract data from exported compliance files, making user friendly quick individual compliance extracted HTML reports, reducing manual extraction costs by 4 man hours.Technical support to Pivot customers, from desktop configuration, network problems and/or troubleshooting Server side application issues with prompt friendly timely service. Delivered a comprehensive knowledgebase to provide step by step documentation to troubleshoot and resolve customer issues, as well as mentoring new employees to providing repeatable consistent instructions for all customer service representatives to improve customer satisfaction.

Assisted in the architectural database and application design for new product features, improving overall outcome of new features providing a better end to end experience for the customer. Made SQL scripts to analyze and validate database data, providing measurable throughput analysis, reducing costly development and QA research.Created PowerShell scripts to issue commands to revert database tables back to initial data in order to retest DB inputs and validate SQL performance improvements, and reducing DBA man hours by a day.Developed PowerShell scripts for product installation, to provide rapid deployment of new client version for testing, reducing setup time by 70% or 24 man hours of labor. Built PowerShell Scripts to test network stability between client and server, uncovering several critical product deficiencies, enabling development to improve on the application infrastructure and saving costly hours of downtime in production. Produced Test case scripts with TestComplete to provide regression tests to improving Client, and Web application releases against Previous found issues, reducing manual regression costs from 320 man hours to 36 man hours.Managed QA database system backups and restores, to provide timely restores for QA regression test runs, saving 16 man hours of setup time.Constructed PowerShell Scripts to do database Connectivity and performance testing to improve product recovery failure scenarios and reducing costly production outages preventing loss of hundreds of thousands revenue. See Pivot Solutions for additional accomplishments during this timeframe

Provide support to IMTRADER customers, full Network and application support. Primary responsibilities are to script, maintain, processes analysis, monitor, the current customer SQL 2k and 2k5 Databases and MS 2k3 server installations. Provide proactive maintenance and performance tuning on said servers.

Training reps in what questions to ask and how to answer them

Installation, and configuration of the IMTRADER server

Client Services Application Implementation Responsibility to provide Application suggestions, configuration and product workaround support for custom applications built with the Adesso Platform. Worked with customers on best practices in creating Addesso applications, designed and implemented Adesso applications, creating custom C# Plug-in modules for applications. This required knowledge of Client / Server Architecture and application designs. In addition, handled internal support for Laptop, Desktop and Pocket PC hardware and software. Implemented company wide use of PDA Emulation tool to help provide faster development and troubleshooting on Pocket PC’s. Sr. QA Engineer Responsibility for providing quality product by creating and executing Test plans, Test frameworks for client and server products. Built testing lab and basic testing infrastructure to provide automated test frameworks. Provided QA training to new hires and Adesso training to existing employees.

QA Senior Automation EngineerResponsibilities included creating and maintaining QA Partner/SilkTest scripts, testing middle-tier setups, automation of multi-user testing, system and network load analysis. Designed and created new SilkTest foundation and infrastructure, which provides a more manageable and functional code base for the QA department. Altered 100+ complex QA Partner automated test scripts to integrate new SilkTest foundation. This new infrastructure reduced script maintenance by 95%, and increased test coverage by 200%. Automated database restoration and recording procedures for ORACLE, SQL Server, and Access for use on standard and customized product modules. Wrote functions to test system calls, third party components, and enhance QA test reporting. Presented and implemented software and hardware requirements for the QA Lab. Managed multiple release testing efforts, both manual and automated, in lab.

Release Engineer, Database Administrator and Technical ConsultantHired to troubleshoot PC hardware and software issues; responsibilities included releasing software components using PVCS for the multiple software development teams to the customers. I automated the redundant steps in building and packaging of these software components. These items included installation sequencing, SQL Server/SYBASE data updates and modification scripts, server side procedures and triggers, PowerBuilder code generation, and various C and VB executables. This position required my learning extensive SYBASE and Microsoft SQL Server administrative and scripting skills, knowledge in distributed environments, and database replication. As a Technical Consultant to customers, resolved issues with installation, maintenance, replication and customization of databases schemas and Geac components.

Release Engineer, Database Administrator and Technical ConsultantHired to troubleshoot PC hardware and software issues; responsibilities included releasing software components using PVCS for the multiple software development teams to the customers. I automated the redundant steps in building and packaging of these software components. These items included installation sequencing, SQL Server/SYBASE data updates and modification scripts, server side procedures and triggers, PowerBuilder code generation, and various C and VB executables. This position required my learning extensive SYBASE and Microsoft SQL Server administrative and scripting skills, knowledge in distributed environments, and database replication. As a Technical Consultant to customers, resolved issues with installation, maintenance, replication and customization of databases schemas and Geac components.

Product Packaging, PC and Server troubleshooting, SQL maintenance and scripting

Network Administrator/Sr. IT ProfessionalStarted by assembling, configuring and testing required of production and sales desktops. Responsibilities grew to include Network Administration along with responsibilities for maintaining a Multi-server Novell LAN/WAN. Employed satellite office network infrastructures. Designed and implemented automation of data transfers, backups, and merges between all offices. Introduced and incorporated fundamental improvements with error checking and daily Information Services (IS) processing. Trained and supervised three technical support staff members. Received the company's first "Presidential Outstanding Service Award" and recognized as the Senior Technical Engineer.

Operations ManagerSkills Utilized: Bookkeeping C programmingHardware/Software maintenance Text manipulation/translation DOS 1+Hardware/Software troubleshooting Product lifecycle Mfg – retail stores ACT Packaging AWK Shell FoxPro Responsibilities grew to include maintaining and upgrading hardware and software, production of “Window Books” to demonstrate the technology to potential customers. From 1987 to 1990, assigned to Window Book, Inc., a subsidiary of BOX Company, Inc., as technical liaison to create utilities for converting, processing, and manipulating text data into the Window Book Format