Geoff Williams Email & Phone Number

United Kingdom

United Kingdom

Shaping and delivering people-focused Microsoft 365 Training and Adoption programmes across a wide range of clients, including many government agencies. Creating and managing a training asset library featuring up to date content for all apps in the Microsoft 365 suite. Maintaining Inform’s Partner relationship with Microsoft to maximise opportunities.

Northamptonshire, England, United Kingdom And Remote

Designing and delivering engaging training programmes to thousands of Office 365 Champions across numerous international clients – focusing on modern ways of working using the full O365 suite including Teams, SharePoint, OneNote, OneDrive, SharePoint, Planner, Power Automate and Power Apps. Most training sessions are delivered remotely using Teams Meetings, Teams Live Events or Webex, but also in-person sessions as permitted by the current climate. Training content is created to satisfy client requirements and includes production of a large library of short tutorial videos.

Northampton, United Kingdom

Consultancy offering training services, including for Office 365 rollout.

London, United Kingdom

Leading training for a £13 million IT Transformation programme, the first phase of which was transition to Windows 10, Office 2016 / Office 365 and Skype for Business. Strategic and tactical role, including defining the training approach and developing multimedia materials in addition to engaging the business and delivering training. Trained and supported all VIPs and recruited and manage a team of Advocates and Champions across the business to drive changes in behaviours for WorkSmart programme. Launched Yammer as a 2-way communication channel. Training delivery was very customer-focussed and included pre-launch ‘hands-on’ classroom sessions, user guides, videos, lunch & learns, drop-ins, floorwalking and 1:1 deskside support.Phase 2 was to deliver VOIP Unified Comms (UCaaS), migrating from legacy PBX to hybrid Skype for Business Enterprise Voice. In addition to establishing training needs and creating and delivering the required training material, I worked closely with the IT and project teams to manage alpha and beta pilots, UAT and defect resolution. As part of this process I also set up and managed 'champions' networks. Managed external supplier to deliver project with scope including offices in Belgium and Wales, meeting room AV integration with Polycom Trio and VVX devices and EngHouse contact centre solution.Introduced IT Induction for new joiners and worked closely with IT Service Desk and project teams to achieve continuous improvement – improving both processes and training to minimise support calls and drive efficiency.

London, United Kingdom

Contract role. Designed and delivered a wide-ranging systems training infrastructure to support an exciting change programme involving both technical and cultural change for Agile / New Ways of Working. Implemented a multi-faceted training approach to support the rollout of an activity-based work model and Microsoft Office 365 / OneDrive / OneNote / Skype for Business / Lync, etc to over 8000 colleagues - enhancing collaboration and enabling colleagues to work more efficiently and effectively.• Training Needs Analysis across office and distribution centre colleagues for rollout of Office 365 and Skype for Business / Lync.• Designed and delivered Office 365 training programme focusing on new collaboration tools – OneDrive, OneNote, Planner, Groups, SharePoint Online, etc as well as Word, Excel, PowerPoint and Outlook.• Training for Skype for Business / Lync / Video Conference rooms to transition business away from office phones and F2F meetings. Achieved 20% reduction in travel costs during first 6 months of rollout.• Delivered remote training sessions for field and overseas colleagues using Skype for Business.• Blended training using appropriate media – eLearning courses, video tutorials, quick-start guides and drop-in sessions in addition to classroom and 1:1 training sessions.• Launched social learning and peer support system using Yammer.• Launched self-support training library on SharePoint Online ‘intranet’.• Trained ‘Champions’ network for each department using TTT (Train-the-Trainer) principles.• Recruited and managed trainers for offices in Coventry and London.• Managed resources and scheduled training sessions to achieve optimum training programme penetration whilst remaining within budget.• Assisted IT Crisis Management team with resolving issues when they arose.

United Kingdom

Leading on from my previous role, I transferred to Tesco Stores Ltd and was given responsibility for training for the Tesco Tech Support assisted-sales teams. A ‘hands-on’ leader continually striving to train our teams to deliver the highest standards of customer service and technical advice, some key achievements are:• Instructional design and creation of class-leading eLearning for finance offering, ensuring store colleagues compliance with FSA regs using Mohive and Elucidat.• Created colleague eLearning programme for hugely successful Tesco hudl and hudl2 – over 7000 course completions.• Developed and maintained internal support website (HTML & CSS).• Created video tutorials for colleagues and customers – hosted on web platform.• Planned, developed and delivered national & regional conferences / training roadshows.• Initiation and delivery of f2f training sessions for over 1500 colleagues in a retail environment.• Published numerous training/policy manuals and a 300 page ‘technology bible’ for use as a reference book.• Launched and managed Yammer as a social media tool for colleague communication and engagement.• Designed and delivered custom qualification with accreditation from CompTIA and City & Guilds.• Introduced and developed paperless finance application process.• Launched eLearning for colleagues.• Managed Totara (Moodle) & Joomla based LMS.• Forged close ties with manufacturers and suppliers such as Apple, Microsoft, Panasonic, etc to deliver co-ordinated training. Achieved highest retailer training compliance in Europe for Apple products.• Built relationships with other areas of the business to increase collaboration and brand awareness.• Created process for selling ex-display products – saving £2m in costs and increasing business protection.• Developed interview, assessment and induction process for new joiners.• Recruited and managed team of 3 eLearning content developers located across the UK.

Developed and delivered multi-faceted training program for a new shop-floor assisted-sales team aimed at giving customers great pre-purchase advice and aftersales support. Within 2 years this amounted to over 1100 advisors in over 250 stores across the UK. There were many additional aspects to the role including developing new processes and procedures (store & home visits), reference materials and a support infrastructure.

Joined The PC Guys prior to their purchase by Tesco. Launched initial in-store trial of engineers & advisors within Tesco electrical department offering sales advice, PC & TV installation and PC break-fix services within Tesco for the first time. Responsible for recruiting the in-store team and roll-out to further stores.

Started company to offer thermographic survey service. Over time, computer consultancy services were also offered, which became the main focus for the business in later years. Closed business due to relocation to the midlands.

My responsibilities included marketing and technical sales duties including the presentation of proposals and seminars to potential sales prospects, compilation of technical reports and the control and motivation of a small sales force. Successful marketing and promotion lead to a rapid expansion in the overseas marketplace, requiring extensive travel throughout Europe and the Far East, including being based in Hong Kong for 18 months. Also responsible for decision making in the negotiation, estimation and pricing procedures for all contracts and the development of new applications for the technique by way of ongoing research and development. Developed combined infrared and visual camera system for use from helicopters.

I was responsible for the Thermographic Survey and Instrumentation Divisions of the Company. Responsibilities included management, sales, marketing and operations. My position with this newly formed partnership involved the development of sales prospects and contract negotiation through to signing. I was additionally responsible for the co-ordination and management of subsequent projects. This involved travelling to various sites around the country - often at very short notice - and liasing with a wide range of customers - from shop floor employees to Chairmen of large multi-national companies to arrive at a workable solution to various organisations' energy utilisation problems.

Responsible for carrying out thermographic surveys in industrial, commercial and research situations. Also involved in ongoing research to determine the effect of moisture infiltration in houses built using 'timber-frame' construction methods and the testing of various energy-saving devices.

Joined the company as an Operations Engineer responsible for sales and operations involving thermographic surveys and surveys under the Energy Efficiency Office Survey Scheme. The company then sponsored me for my degree course at Leicester Polytechnic (De Montfort University).

Microsoft Service Adoption Specialist

Trainer Skills

B.Sc. Technology, Mechanical & Energy Engineering

Education record

Education record