George Holmstrom Email and Phone Number
George Holmstrom work email
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George Holmstrom personal email
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In my 25 years’ experience in the Telecom and Call Center industry I have held positions as a Lead Technical Resource, a Project Manager as well as Business Analyst for commercial companies in the greater Boston and Providence areas. In all of these roles I have always approached my projects and tasks with the customers' “best practice “interests in mind. I have provided Project Management and/or Business Analyst guidance for gathering of Contact Center business requirements; working in conjunction with multiple cross-functional project teams and business units to meet specifications for implementation of specific call center technologies or new telephony installs or upgrades such as:• Have either led or supported or maintained traditional Legacy PBX and/or VOIP Conversions to modern SIP platforms. Have either supported or Project Managed commercial implementation projects utilizing both Avaya and Cisco product lines for customers such as School Systems, Colleges, Private Industry, Health Care, and State Agencies. • Extensive experience in office relocation projects or office decommissioning.• Experience and familiarity in telephony and network infrastructure principles and equipment (Cabling, Switches, Routers, Firewalls, Voice Gateways) and how they interface together. • Hands-on experience with the DID and Toll Free porting process between carriers as well as migration to a new cloud platforms & SIP carrier. Also experienced in placing new circuit orders as well as disconnect orders. • Have worked with and /or implemented call center technology solutions for Hard/ Soft Phone agent installs, call reporting and call recording solutions as well as CTI integration. • Have extensive call flow experience in evaluating, testing, and redesigning existing IVR's ( Avaya, Cisco, Nuance ) or traditional Automated Call Attendant's to new solutions as specified by the client. Have direct experience in dealing with multiple business units to bring the solution to "go-live” status and provide support post migration. • Have direct experience in working with carriers in designing a disaster recovery plan. • Have either supported installed or worked with products from vendors such as Avaya, Cisco, NICE, Verint, Service Now • Familiarity with ticketing systems from Connectwise or Service Now. Familiar with the change control management process through Service Now. • Familiarity with E911 call routing practices between customer, carrier and local EMS services.5
Hartford Healthcare
View- Website:
- hartfordhealthcare.org
- Employees:
- 8260
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Telecom Engineer And Project ManagerHartford HealthcareBoston, Ma, Us
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Telecom Engineer/ Project ManagerHartford Healthcare Apr 2022 - PresentHartford, Connecticut, UsJoining HHC in 2022 I am part of a large telecom team for Hartford Health Care for the state of Connecticut. We support over 450 sites as well as 2 large call centers. I am heavily involved in move and acquisition projects to an ever expanding and changing environment. I act as both a technical resource as well as project manager for many different projects that involve either Avaya or Cisco telephony platforms. These projects could involve upgrades, expansions, or decommissions. Most recently I have been " quarterbacking " a major circuit audit project for both voice and data circuits and/or services from carriers like Frontier, Crown Castle, and Cox. The direct results of this effort will yield significant savings to HHC over the next 3 years.
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Telecommunications EngineerPeloton Interactive Mar 2021 - May 2022New York, UsI have been with Peloton since 3/15/21 and am a part of a 3 person Telecom team responsible for ISP , Mobility, and general related telecom MAC’s for all of Peloton US and Canada. General responsibilities include managing daily ISP RFQ processes ( both new and ongoing ) vendor management, and making key business-impacting decisions in bringing network connectivity to all Peloton locations in the US and Canada. Also heavily involved in writing support documentation, process improvement, and played a key role in saving Peloton over $800k in Telecom cost savings for ISP and Mobility in 2021. Also working on researching and evaluating new technologies that can potentially benefit the day to day operations for the company. Very happy to be a part of this group and seeing what we can accomplish in 2022! -
Telecom And Contact Center Project ManagerNew Era Technology, Us Nov 2018 - Mar 2020New York, Ny, Us• Provided Project Manager Skills for telephony Installs and/or upgrades to both Cisco and Avaya VOIP and SIP-based cloud platforms for Colleges, School Systems, State Departments, and Health Care Facilities in the Greater Boston and Providence areas. Also coordinated network switching install projects using Extreme or Meraki switchgear. • Typical project responsibilities would include tracking project materials, working with internal Telecom, Networking, and Cabling groups in coordinating of resources and working directly with clients on gathering their business needs and translating that into a business design that best suits the company’s needs. Most recent commercial projects have included Avaya cutovers of 300 and 1200 users at the State College Level. I was also directly responsible for the porting process (LOA, Resporg) between the carriers moving over both local DID's and/or toll free numbers as well as procuring new numbers on the new SIP carrier platform (Bandwith). Also performed evaluation and redesign if needed for existing IVR and/or Call Attendant work flows if requested by the customer. -
Telephony Manager For Ntt Data At Blue Cross Blue Shield Of Rhode IslandNtt Data Services Jul 2017 - Nov 2018Plano, Texas, Us• Worked with cross-functional teams to implement a major call center conversion of about 200 agents in Providence RI and the Phillipines from Avaya VOIP to Cisco UCCE Call Center Platform that included Cisco Finesse softphones, Cisco WFM, and Salesforce. Solution also provided a newly designed Nuance IVR as well as NICE call recording system. • Provided Lead Technical and Project Management ; attended project related meetings and provided guidance and telephony assistance as well as testing support in bringing the Cisco UCCE and NICE recording platforms into production. Also stayed on and provided Project Management and support of these systems once project concluded in June 2018. • Helped create training and technical documentation that can be used by both agents and help desk staff for support as needed for all related technologies. -
Telecom AnalystEos Cca Sep 2012 - Jul 2017• Provided daily MAC and project support for our contact centers headquartered in Norwell, Ma with several additional locations throughout the US and Canada. • Maintained Avaya S8700 VOIP system and main contact center support platform, Livevox. & Artiva• Daily telecom support through Avaya Communication Manager Version 4.0 Site Administration; VDN/vector/hunt/pick group, and individual user station modifications.• Provide Contact Center support within Livevox, or Artiva including: routing, scheduling, or general user modifications at multiple sites. Additional applications supported include Call Miner for speech analytics, Avaya Modular Messenger (voicemail), Avaya Contact Store, Verint Viewer, Taske, and Level 3 Conferencing.• IVR design and build, test deploy, support for EOS and EOS Healthcare divisions. • T1 circuit and/or toll free procurement or decommissioning from carriers such as Level 3, ATT, Frontier, Windstream, Telepacific and Verizon.• Monthly billing reconciliation for multiple carriers to various business units and/ or departments. • Various projects as assigned.
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Senior Business Analyst For Administration Dept.Aig Oct 2011 - Sep 2012New York, Ny, Us• Managed all daily maintenance (MAC) requests as well as project work relating to the Telecommunications network. • Managed all vendor relationships as it pertains to our Telecom and Security system as well. • Oversaw all security access related requests for our current staff of 600+ people for both the Boston locations as well as several NY sites. • Heavily involved in various projects, such as updating business continuity processes for the Administration Dept., as well as determining financial impact for its related systems. Was instrumental in creating and testing telephony failover process to offsite locations for disaster recovery scenario’s. -
Telecom Analyst / Technician / Siemens And AvayaLexington Insurance Company Jan 2007 - Sep 2012Boston, Ma, Us• Provided onsite support for a 600-person facility utilizing a Siemens Hi-Com 300/ 9006 PBX system. (Current facility is composed of 8 shelves, and uses the Siemens Optiset end devices. Total analog and digital lines of said system are about 1800.)• Oversaw all PBX functions including capacity planning, call detail reporting, maintenance, vendor scheduling, outages, shutdowns, and overall system troubleshooting. • Daily MAC (move, add, change) request work uses such programs as LC-WIN ver.4.053, and HI-Path Expressions ver.4 with Web Assistant. (For voicemail MAC requests)• Provided additional onsite support for a second location with 200 users that uses an Avaya VOIP S8800 server, with 2 G450 gateways through Communication Manager Software. Daily MAC requests utilize Avaya Site Admin. • Software, Modular Messaging or support of Avaya IP Agent or Avaya One-X Communicator softphones. Phones in use on this system are of the 9620 and 9640 types. (This system was upgraded in 2011 and was formerly an Avaya Definity Prologix G3 PBX with Audix voicemail system.)• Provided remote support for approximately 20 additional sites within the U.S. that require MAC and/ or troubleshooting for both Siemens and Avaya PBX’s.• Performed all daily Move Add Change requests submitted by end-users for both mentioned sites which can include: new installs, moves, feature changes, voicemail changes and general troubleshooting and onsite break-fix issues.• Dealt directly with carriers such as Verizon and AT&T for troubleshooting of any circuit changes or outages on the local and long distance T-1's.• Coordinated with outside vendors on any cabling changes to network infrastructure.• Overall, was responsible for maintaining integrity of all communications closets and associated IDF & MDF frames. -
Telecom Technician/ Pbx Administrator/ Move Project CoordinatorSiemens Business Services @ Biogen Idec Jan 2000 - Jan 2007Cambridge, Ma, UsProvided onsite support for a 6-building 2000 person facility as a Telecom Technician dealing with daily end user MAC requests as well as remote support for several other U.S sites. The majority of the sites were Siemens Hi-Com Series 9006 with a few being the 9750 type. Day to day MAC requests were processed using such programs as Hi-Path 4000 Manager ver. 6.5/6.6, or Hi-Path Assistant, LC-WIN ver.4.053, Avaya Modular Messenger, and Avaya Mailbox Manager. Handled all Telecom MAC requests submitted by end-users such as: new installs, moves, feature changes, voicemail changes and general troubleshooting and break-fix issues.Managed all daily end user moves as well as large scale relocation projects. Attended move meetings, build out meetings, and coordinated between all departments relating to the project. Acted as project lead for SBS. Maintained necessary inventory for phone related equipment and ordered stock as needed. Performed quarterly maintenance and cleanup of all communications closets and associated IDF and MDF voice and data frames. My day to day activities involved me using such programs as Microsoft Word, Excel, Visio, Clarify and Lotus Notes on operating systems such as Windows 2000, Windows XP, or Windows 98' -
Voice/ Data Cabling And Service TechnicianBlack Box Network Services Jan 1998 - Jan 2000Plano, Texas, UsManaged/ Installed Voice and Data cabling projects. Installed Cat3/5/6 cabling on M110/66 blocks. Built out IDF and MDF rooms and was responsible for attending project meetings, maintaining floor plans and performing final network certification. Worked extensively on PBX upgrades, new cutovers, and full Siemens PBX installs of new systems. Various duties including cross-wiring, phone layout, and testing, and final certification of project completion. Also as an on the road tech. I was responsible for a variety of general service call issues.
George Holmstrom Skills
George Holmstrom Education Details
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Bristol Community College -
Bristol Community CollegeElectro-Mechanical Engineering
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Old Colony Voke TechElectrical
Frequently Asked Questions about George Holmstrom
What company does George Holmstrom work for?
George Holmstrom works for Hartford Healthcare
What is George Holmstrom's role at the current company?
George Holmstrom's current role is Telecom Engineer and Project Manager.
What is George Holmstrom's email address?
George Holmstrom's email address is ge****@****lth.org
What schools did George Holmstrom attend?
George Holmstrom attended Bristol Community College, Bristol Community College, Old Colony Voke Tech.
What skills is George Holmstrom known for?
George Holmstrom has skills like Troubleshooting, Vendor Management, Active Directory, Project Management, Business Analysis, Call Centers, Security, Voip, Technical Support, Visio, Process Improvement, Security Management.
Who are George Holmstrom's colleagues?
George Holmstrom's colleagues are Cassandra Roos, Stephen Dayton, Ctrs, Debra James, Meredith Edwards, Mark Pullo, Alisha Daines, Mph, Allison Henderson.
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