Proactive leadership of technical and business processes in aerospace operations and manufacturing environments. Leveraging the Critical and System Thinking disciplines mastered during nine years of Space Shuttle ground processing, to provide guidance in both routine and time-constrained situations.My passion is to exceed customer expectations in every instance, whether customers are internal to my organization or the end user of my products. I view the success of any project as a balancing of resources with customer expectations on a daily basis, and my role is to find and maintain that balance at all phases of the project.Specialties: Benchmarking. Listening to all vested parties and adapting processes to provide best solutions. 20+ years experience of establishing trusting relationships across all corporate levels. Leveraging the benefits of existing systems and bringing in new methods when necessary.Management by adaptation. Monthly/yearly objectives are maintained via daily feedback and adaptation as obstacles arise, as they always do. Progress displayed visibly and measurably enables a team to understand how to make necessary course corrections to maintain cost and schedule objectives.Other specialties: Cross-functional team management; Customer Relations; Process Development; Pattern Recognition