Manar Mahmoud Email & Phone Number

Giza, Giza Governorate, Eg

Dubai, United Arab Emirates

United Arab Emirates

- Client Relationship Management: Establish and maintain client relationships, provide tailored solutions, and serve as the main point of contact. Respond to inquiries, address concerns, and maintain regular communication for client satisfaction.- Business Development: Identify and pursue opportunities for revenue growth within existing client accounts by upselling or cross-selling additional marketing and content services. Seek new business opportunities by identifying potential clients, conducting market research, and making sales pitches to win new accounts.- Project Management: Oversee the end-to-end translation and localization process, ensuring timely and quality delivery of projects. Coordinate with internal teams, such as project managers, editors, and global frontline, to ensure smooth project workflow, manage project budgets and timelines, and provide updates to clients on project progress.- Translation and Localization Expertise: Showcasing a genuine care for client needs, and offer custom tailored solutions that will help clients achieve their targets, including language, marketing, cultural considerations, and technical requirements. Offer thoughtful guidance to clients on best practices, providing insights and recommendations to optimize their content for diverse markets and target audiences.- Account Analysis and Reporting: Monitor and analyze account performance, including revenue, profitability, and client satisfaction metrics. Prepare regular reports and presentations for management, highlighting key account trends, opportunities, and challenges, and providing strategic recommendations for improvement.- Collaboration and Coordination: Collaborate with internal teams, such as global frontline, marketing, operations, finance and quality assurance, to ensure effective communication and coordination across departments.

Dubai, United Arab Emirates

In addition to previous rule, being a sales team lead included: - Lead, mentor, and motivate a sales team, setting sales targets, monitoring performance, and providing guidance and feedback. Foster a positive team culture, provide training and development opportunities, and drive team performance to achieve sales objectives.- Sales Strategy and Planning: Develop and execute sales strategies, plans, and initiatives to achieve business objectives. Analyze market trends, customer needs, and competition to identify sales opportunities and formulate effective sales strategies. Prepare sales forecasts, budgets, and reports for management review.- Owning Inbound Sales, monitoring day to day progress and tracking target while liaising between the sales team and marketing team to ensure effective and smooth performance of inbound sales.

United Arab Emirates

- Research and identify new business opportunities, including new markets, growth areas, trends, customers, partnerships, products, and services, or innovative ways of reaching existing markets. Seek out appropriate contacts within organizations and generate leads through various channels, including cold calling and prospecting, to expand the customer base.- Track all stages of the sales process and sales funnels, from identifying leads coming from the marketing department to following up on prospecting calls to key clients. Create quotes and proposals to meet the client's needs and ensure timely delivery of company sales and revenue targets for serviced clients.- Build contacts and establish relationships with potential clients to create new business opportunities. Collaborate with marketing, project management, and operations teams to deliver a seamless and complete customer experience. Retain and grow the served portfolios through improved customer satisfaction and resolution of escalated concerns while taking preventive actions and implementing periodic measures.- Perform sales analysis and periodic research to identify opportunities and assess strengths and weaknesses. Deliver periodic reports to brand management heads about sales activities and sales figures. Ensure the flow of accurate information about the industry and competitors from the marketing department, allowing informed decision-making.- Ensure that all customer accounts are handled within the requirements and standards set, resolving escalated concerns to client satisfaction. Provide exceptional customer service and maintain high levels of customer satisfaction to contribute to customer retention and loyalty.- Contribute to the organization's sales and growth efforts by assisting in new customer acquisition, building strong relationships with clients, and delivering on sales targets.

Monitoring SEO activities and placing strategies for a travel booking website.

Giza Governorate, Egypt

Being a point of contact between customers and internal teams and alsoa communication channel between internal teams and management through:-Building and maintaining strong, long-lasting customer relationships-Assisting with his challenging requests or issue escalations as needed to theconcerned department.-Helping customers through email, phone and follow up surveys to ensure hissatisfaction.-Preparing quotations for requested titles and assist with any missing part andensure he fully understands our product and assist him with choosing the bestsolution.-Placing customers order on system and follow up with warehouses andstakeholders to obtain nearest estimated time for shipping his order.-Ensuring the timely and successful delivery of his order according to customerneeds and objectives-Investigating in customers claims regarding his shipment with its shortage,damage or otherwise.-Assisting with customers credit hold and work with credit team to follow up onany unpaid invoices.-Solving customers disputes after communicating with concerned teams andobtaining approvals from management and Tier team.-Communicating clearly the progress of monthly/quarterly orders and invoices toour sales managers-Responsible for working with the Sales team to onboard and integrate new clientsand developing existing client relationships-Assisting with extracting any needed invoices and prepare sales reports-Preparing quotations, extracting invoices and placing orders on Oracle.-Using Sales force (CRM) to handle customer’s emails and communicating withother teams

Dokki, Egypt

-Responsible of ensuring daily maintenance of Lab devices like( Sysmex,Heamolyzer, Vidas, Flexor and Access)-Fill in daily, weekly and monthly QC reports.-Training junior chemist on different lab devices.-Assisting with solving communication problems with customer or managementand being a bridge between lab and other clinics.-Microbiology Unit Manager who ensures preparation of Media required andreading plates and approving result.-Recording results on LDM and sending reports to other departments

Dokki

-Handling samples on different lab devices like( Sysmex, Heamolyzer, Vidas andFlexor)-Microbiology Unit Manager who ensures preparation of Media required andreading plates and approving result.-Recording results on LDM and sending reports to other departments.-Withdrawing blood from patients as required in tests.

Jizah

Blood Sampling , Parasitology , Bacteriology and Branch Manager

Embaba

Pharmacist Assistant and Sales Manager

Master Of Business Administration - Mba

Bachelor'S Degree, Chemistry / Geology, Good

Activities and Societies: SSS team , AAPGStudied Chemistry / Geology

Nanodegree, Digital Marketing