*Training new guest service department personnel (reception, operator, bellboy, valet).*Answering letters of inquiry regarding rates and availability.*Maintaining a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.*Maintaining a detailed knowledge about the hotel's services and hours of operations.*Displaying a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.*Taking reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.*Checking guests in and out, including preparation of guest bills and authorising payments.*Responsible for cash handling including float and banking.*Dealing efficiently with day to day billing and guest service queries.*Reporting anything considered a health and safety hazard.*Using information available, plan and control both the preparation of future shifts and effective communication to the team.*Coordinating with all department heads and their team regarding the hotel’s operation and maintaining an excellent role in ways of communication and leadership.

I have represented two factories (one in Italy and another in Lebanon). I approached high end clients in Kuwait and closed deals on building materials (flooring, countertops, exterior wall slabs and others that are (Marble, terrazzo, Ceramic and Granite). I managed to follow up with the clients’ production process and ensure quality and specifications are met according to clients’ request. I managed the shipping process from factory to clients’ project site and check up after installation completes.

*Training new guest service department personnel (reception, operator, bellboy, valet).*Answering letters of inquiry regarding rates and availability.*Maintaining a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.*Maintaining a detailed knowledge about the hotel's services and hours of operations.*Displaying a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.*Taking reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.*Checking guests in and out, including preparation of guest bills and authorising payments.*Responsible for cash handling including float and banking.*Dealing efficiently with day to day billing and guest service queries.*Reporting anything considered a health and safety hazard.*Using information available, plan and control both the preparation of future shifts and effective communication to the team.*Coordinating with all department heads and their team regarding the hotel’s operation and maintaining an excellent role in ways of communication and leadership.

*Responsible for the administration, service and bar operation of the outlets.*Guiding all service and bar personnel assigned in the restaurant or bar in the performance of their duties and responsibilities.*Directing all efforts in the restaurant service and bar to achieve the financial goals of the outlets.*Responsible for following up the implementation of the Policies and Procedures in operating the restaurant and bar.*Checking the sufficiency of operating equipment and supplies for service and bar.*Maintaining the sanitation standards in the outlet.*Providing functional assistance to the staff during peak periods.*Responsible for scheduling sufficient manpower in the outlet to suit volume of business.*Monitoring and making sure that there is a smooth running of customer service areas and satisfaction*Managing and developing a team by delivering training where needed, administering performance appraisals and handling employee relations in line with the growth expectations of the business.*Responsible for maintaining a clean and wholesome ambiance in the outlet, controlling room temperature, ventilation, lighting effects and music.

*Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.*Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.*Conduct Breifing for all staff during Night Shift.*Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. *Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.*Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.*Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.*Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.*Ensure the accurate completion of the daily night audit in a timely fashion. *I perform the full night audit.*Oversee preparation of daily summary reports.*Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.*Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

*Welcome and bid farewell to all visitors to the hotel in a warm and professionalmanner. Ensuring all guests receive prompt service and guidance accordingly. *Assist with all departments in times of pressure – where reasonably possible. *Host and facilitate the Morning Meeting ensuring all relevant HOD’s areprepared for the day ahead. *Ensure that accommodation for arriving VIP’s and those staying is prepared tothe agreed standard. *Room all VIP and important guests personally assuring a very positive firstimpression. *Liaise with guests and ensure a strong host presence at all times, passingrelevant information onto staff especially specific requirements or arrangements *Perform duty management as detailed *Ensure that the standards of service in all areas meet the required levels *Deal with complaints quickly ad efficiently and find suitable solutions to anyproblems that may arise. *Assume responsibility for the running of the Hotel in the absence of seniormanagement *Coordinate guests and staff during an emergency *Ensure guests wishes are met if not exceeded so far as is reasonably possible *Make sure that Company policy and the Vision are followed at all times *Liaise with Reception and Housekeeping regarding arrival rooms andprioritization where applicable *Obtain feedback from guests and to use this to improve service and top pass onsuch to the MD and other relevant HOD’s *Complete daily inspection of all hotel facilities ensuring a checklist is completed *Ensure that all areas are maintained to a high standard of cleanliness and that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the the Operations Manager

*Support the F&B Management team to manage and supervise the administration, restaurants and bars as an independently profitable unit.*Sperformance standards for guest service and overseeing guests dining experience.*In collaberation with the outlet managers, conducting month end inventory of beverage, operating and food supplies.*Prepare effective duty roster to ensure sufficiency of manpower in accordance with volume of business.*Prepare daily cover count and revenue report for the F&B and in case of any function as groups.*Reports to F&B manager and controls breakage and losses.

*Ensuringoperation running efficiently, smoothly and profitably while maintaing its reputation.*Maintaing high standards of food, service and safety.*Analysing and planning restaurant sales level and profitablity.*Preparing reports at end of the week, including food and beverage control and sales.*Creating and executing plans for sales, profit and staff development.*Setting budgets and agreeing on them with senior management.*Coordinating the entire operation of the restaurant.*Ensuring that all employees adhere to the company's uniform standards.*Recruiting, training and motivating staff.*Organising and Supervising the shifts of kitchen, waiting, delivery and cleaning staff.*Checking stock levels and ordering supplies.*Preparing cash drawers and providing petty cash as required.*Helping in any area of the restaurant when circumstances dictate.

*Relying heavily on programs and special events that are designed for the family clientele.*Responsible for daily activities, events, family parties, kids nightout, and other wacky and fun activites.

*Under the general guidance of the F&B Manager/Director and the service team.*Serving food and beverage to guests.*maximizing profit within the service standards and policies established by the company leading to guest satisfaction and zero complaint.