A highly motivated individual with over several years of experience in Operations Management and service sector. Proven ability to lead, develop and support a successful IT team whilst achieving challenging targets and developing key relationships across the business. Strong team player who can successfully contribute as part of a team or work independently using own initiative. Extensive knowledge of various hardware/software products combined with problem solving skills coupled with an innovative approach for solving problems is a result of an outstanding track record on improving customer satisfaction ratings and Customer Service