George Asante Email & Phone Number

Greater Accra Region, Ghana

Greater Accra Region, Ghana

 Providing the organisation with strategic insurance claim management and advice Manage all claims from stakeholders in a cost effective manner to save revenue Manage claims in accordance with the organisation’s policy and procedures Liaising with stakeholders in minimising risks associated with claims management Analysing, vetting and investigating fraud in submitted claims to prevent revenue loss  Generating and submitting claim reports to stakeholders for up to date records Assisting in claim payments to stakeholders and advising them accordingly Resolution of complaints associated with claim processes and management to foster stakeholder loyalty and retention

Greater Accra Region, Ghana

Report to the General Manager Managing Client Relations, Provider Relations and ID Card Production units: Manage the recruitment, registration and negotiation of all health service providers Manage the resolution of client and service provider complaints to improve relations Implemented client and service provider orientations for quality service delivery  Manage the operations of out stationed staff to drive growth  Supervise in client cash claim and service provider claim payments Marketing company’s products and services in growing the scheme Regular regional visitations to clients and service providers to foster relationship Manage the production and distribution of health identity cardsAchievements Part of Team that successfully implemented the Pensioners Medical Scheme (PMS) nationwide Successfully signed on 150 health service providers nationwide for the PMS Successfully signed up 48,000 members onto the PMS nationwide

Ghana

Report to the Head, Corporate Affairs and Stakeholder Relations Managed the recruitment of Health Service Providers across Ghana Resolution of Health Service Provider complaints Assisted in service provider orientations. Updated and validated service provider membership records  Assisted with service provider claim payments Marketed company’s products and services Made regular regional visitations and telephone calls to service providersAchievementsAdjudged overall best employee less than one year of joining the company in 2014

Accra, Greater Accra, Ghana

Report to the Inbound Calls Manager Managed customer relationships through professional interactions Cross selling and up selling of products and services to drive sales Coached and supervised new agents on the job for service quality delivery Managed a team of call centre agents sanctioned by the inbound calls manager Monitored inbound calls of agents for excellent service delivery and efficiency Measured agents key performance indicators like inbound calls, call waiting and call abandonment for quality service level provisioning Assisted agents with their difficult calls to enhance best customer experience  Prepared daily Team reports for decision making and effective planningAchievements Consistently rated a High Value Customer Service Executive Won ten STAR PERFORMANCE awards Won five TOP FIVE awards