 Providing the organisation with strategic insurance claim management and advice Manage all claims from stakeholders in a cost effective manner to save revenue Manage claims in accordance with the organisation’s policy and procedures Liaising with stakeholders in minimising risks associated with claims management Analysing, vetting and investigating fraud in submitted claims to prevent revenue loss  Generating and submitting claim reports to stakeholders for up to date records Assisting in claim payments to stakeholders and advising them accordingly Resolution of complaints associated with claim processes and management to foster stakeholder loyalty and retention

Report to the General Manager Managing Client Relations, Provider Relations and ID Card Production units: Manage the recruitment, registration and negotiation of all health service providers Manage the resolution of client and service provider complaints to improve relations Implemented client and service provider orientations for quality service delivery  Manage the operations of out stationed staff to drive growth  Supervise in client cash claim and service provider claim payments Marketing company’s products and services in growing the scheme Regular regional visitations to clients and service providers to foster relationship Manage the production and distribution of health identity cardsAchievements Part of Team that successfully implemented the Pensioners Medical Scheme (PMS) nationwide Successfully signed on 150 health service providers nationwide for the PMS Successfully signed up 48,000 members onto the PMS nationwide

Report to the Head, Corporate Affairs and Stakeholder Relations Managed the recruitment of Health Service Providers across Ghana Resolution of Health Service Provider complaints Assisted in service provider orientations. Updated and validated service provider membership records  Assisted with service provider claim payments Marketed company’s products and services Made regular regional visitations and telephone calls to service providersAchievementsAdjudged overall best employee less than one year of joining the company in 2014

Report to the Inbound Calls Manager Managed customer relationships through professional interactions Cross selling and up selling of products and services to drive sales Coached and supervised new agents on the job for service quality delivery Managed a team of call centre agents sanctioned by the inbound calls manager Monitored inbound calls of agents for excellent service delivery and efficiency Measured agents key performance indicators like inbound calls, call waiting and call abandonment for quality service level provisioning Assisted agents with their difficult calls to enhance best customer experience  Prepared daily Team reports for decision making and effective planningAchievements Consistently rated a High Value Customer Service Executive Won ten STAR PERFORMANCE awards Won five TOP FIVE awards