• Cloud Platform Expertise• Proficient in deploying, managing, and optimizing cloud services on platforms such as AWS, Azure, and Google Cloud. Experienced in utilizing cloud-native tools and services to enhance scalability and performance.• Systems Administration• Skilled in the installation, configuration, and maintenance of server systems, both Linux and Windows. Adept at managing system resources, troubleshooting issues, and ensuring system reliability.• Networking and Security• Strong understanding of networking protocols (e.g., TCP/IP, DNS) and security best practices. Able to design secure network architectures and implement measures to protect cloud and on-premises systems.• Monitoring and Performance Optimization• Experienced in using monitoring and logging tools such as Prometheus, Grafana, and ELK Stack to track system performance and identify issues. Skilled in optimizing system performance and ensuring high availability.

• Microsoft 365 Administration• Proficient in configuring, managing, and troubleshooting Microsoft 365 services including Exchange Online, SharePoint Online, and Teams. Experienced in user and license management through the Microsoft 365 admin center.• Exchange Online Support• Skilled in managing Exchange Online environments, including email flow, mailbox migration, and compliance features. Adept at resolving issues related to email delivery, mailbox access, and permissions.• SharePoint and Teams Management• Expertise in configuring and supporting SharePoint Online and Microsoft Teams. Experienced in setting up sites, managing permissions, and troubleshooting collaboration and communication issues.• User Support and Troubleshooting• Strong ability to provide technical support to end-users, including diagnosing and resolving issues related to Microsoft 365 applications. Capable of delivering clear instructions and solutions in a timely manner.• Security and Compliance• Knowledgeable in Microsoft 365 security and compliance features, including data loss prevention (DLP), threat protection, and auditing. Skilled in implementing and managing policies to ensure data security and regulatory compliance.