• Book domestic and international airline tickets for travel agents• Assist agents in solving problems with and changing their bookings• Knowledge of Worldspan and Amadeus Global Distribution Systems• Provide customer service via telephone and email• Assist in the training of new employees• Advocate for the passengers when working on disputes with the airlines

• Establish salaries, hire and supervise 45 staff members for a 7-week Summer Big Top Tour• Establish tour routing throughout New England for a 19 vehicle caravan • Research and procure all equipment needs for a tented Big Top Tour • Work with local presenters to ensure the smooth operation of the production• Develop safety protocols for the general public during performance and tour staff• Act as a liaison between the company and the local presenter• Establish and administer a budget for the tour operations

• Schedule and establish tour routing for 70 day, 50+ performance national tour• Gather and maintain personal paperwork for 128 performing and 30 staff members• Coordinate staff travel to monthly camps• Assist Executive Director in daily office operations• Answer questions from prospective members• Act as a liaison between the company and show presenters

• Assisted Mr. Ferguson with personal and professional needs while on tour• Prepared his hotel room and dressing room for his arrival and stay• Cared for his personal and professional belongings• Saw to the overall comfort of Mr. Ferguson