George Boudreaux

George Boudreaux Email and Phone Number

Principal Member Of Technical Staff @ AT&T
Rockwall, TX, US
George Boudreaux's Location
Rockwall, Texas, United States, United States
George Boudreaux's Contact Details

George Boudreaux personal email

n/a
About George Boudreaux

Experienced Customer Support, and System Test Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Cisco Call Manager and other Cisco Collaboration products. Strong quality assurance professional with a Master of Business Administration (M.B.A.) focused in Information Technology Management from Western Governors University.

George Boudreaux's Current Company Details
AT&T

At&T

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Principal Member Of Technical Staff
Rockwall, TX, US
George Boudreaux Work Experience Details
  • At&T
    Principal Member Of Technical Staff
    At&T
    Rockwall, Tx, Us
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  • At&T
    Principal Member Of Technical Staff
    At&T May 2022 - Present
    Plano, Texas, United States
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  • Commscope
    Staff Qa Engineer
    Commscope Mar 2018 - May 2022
    Plano, Tx
    Individual Contributor member of QA team, but with primary role being onsite with large customer providing support to their engineers. • Provide support to customer’s engineers on any issues found while testing. This involves debugging, ensuring correct configuration and ensuring the test adheres to agreed requirements.• Continually work to build and maintain a positive customer relationship. This is accomplished by being onsite 100%, respectfully listen to issues and provide timely feedback, work with onsite management and provide periodic goodwill catering.• Participate in live debug sessions of Production issues, either as Lead or Supporting engineer. Gather as much info needed to try and reproduce the issue in the lab environment.• Defined and created testing to be execute by Commscope in customer lab environment. This has added value by finding regression and new feature issues early before the customer had a chance to test.• Team Lead, responsible for training, managing and providing direction on highest priority tasks.
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  • Cisco
    Customer Support Engineer
    Cisco 2016 - 2017
    Dallas/Fort Worth Area
    • Managed Business Unit level support of customer cases related to the following Cisco products: - Cisco Call Manager - Cisco Emergency Responder - Cisco Call Manager Express - Cisco Prime License Manager - Cisco Prime Collaboration Deployment - Cisco Unified Border Element• Participated in online live troubleshooting and issue analysis on customer deployments.• Produced reports of customer issues and presented to customers and vendors.• Collaborated with other support teams and software developers to drive to resolution of customer issues.
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  • Cisco
    System Test Engineer
    Cisco 2008 - 2016
    Dallas/Fort Worth Area
    • Primary engineer for critical Interoperability testing of multiple products. Verify Cisco products interop well together with new software releases.• Develop and execute automated load tests. Anaylze the results and investigated any discrepancies.• Perform Cisco Call Manager (CUCM) Release Lead tasks including interfacing with project team members in other organizations, determining the testing to be performed for the release and reporting of results to the CUCM Release Project Leadership team.• Managed transition of equipment from Cisco sites in Ireland and Serbia.• Assist strategic partners in Serbia in receiving and shipping new and used Cisco equipment.• Created a strategy to reduce lab footprint resulting in $400k in annual BU cost savings.• Determine feature and regression testing required for a CUCM Release, create the System Test Interop test plan and conduct reviews.• Setup CUCM test bed as needed for CUCM Release testing. Test bed components include main VoIP communication system, phones, routers, gateways and other Cisco Applications.• Use vCenter to perform basic Virtual Machine operations and tasks.• Create automated test scripts of test cases to improve testing velocity and productivity.• Work as part of Agile Scrum team to perform feature testing, and provide automation of test cases. This involves using the Rally tool for tracking User Stories, Tasks and Test Cases.• Work with multiple internal teams on Customer Support issues. Analyze Customer issues and testing procedures to cover any internal testing gaps.
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  • Audiocodes/Netrake
    System Test Engineer
    Audiocodes/Netrake 2005 - 2008
    Plano, Tx
    • Performed Team Lead tasks related to personnel resource allocation for multiple software test projects. Responsibilities included leading the testing progress of local and international teams; performing testing on software releases; working on lab issues experienced by international team, and taking ownership over the completion of release testing by deadline dates.• Determined feature and regression testing required per software release, created regression test suites and assigned to local and international teams.• Wrote Software Release test plans and new feature test plans. test cases for regression testing and new feature testing and executed testing.• Used SIPp, an XML-based testing tool, to generate SIP messaging for call flows.• Executed traffic and soak testing, utilizing the Radcom SIPSIM Performer traffic generating tool and SIPp testing tool.• Responsible for test lab setup including swapping of applicable hardware and performing software upgrades.• Worked with other Software Engineering Team Leads in daily assessment of reported system defects.
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  • Nortel
    Software Test Engineer
    Nortel 1995 - 2005
    Richardson, Tx
    • Developed test plans and test cases for software testing of a Java-based GUI application, used to manage a Voice over IP network. Developed test plans and test cases for call processing features in a Voice over IP network.• Created component and routing datafill for a Voice over IP network.• Setup test lab for the verification team to utilize in feature and regression testing of a new software release. This involved provisioning datafill on several components, verifying correct signaling and coordinating tasks amongst various personnel.• Performed interwork testing of multiple different Voice over IP networks.• Performed interoperability testing between Nortel’s Voice over IP products and 3rd party vendor VoIP solutions.• Analyzed SIP and H.323 data communication protocols during calls in a VoIP network to ensure accurate setup and teardown of calls.• Managed multiple, simultaneous assignments and completed each on time.• Developed test plans and test cases for PBX software and executed feature and regression testing.• Manipulated switch datafill to correct call-routing translations issues.• Updated ISO procedures pertaining to the manner in which test personnel conducted the testing of a PBX network.• Analyzed traffic data to ensure that call processing met acceptable requirements.
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  • Innovative Emergency Management
    Test Engineer
    Innovative Emergency Management 2003 - 2004
    Baton Rouge, Louisiana Area
    • Developed test plans and test scripts for testing of Windows and Web-based software applications. Software tested was used by Federal government decision makers to model and prepare for disaster scenarios.• Created processes for the Testing function in the software development cycle. The processes created were new to the company and the software development team.• Participated in company achievement of CMM certification.• Participated as a major contributor in authoring a multi-million dollar contract proposal.• Possessed a Secret Security Clearance.
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George Boudreaux Skills

Sip H.323 Voip Routing Cisco Technologies Cisco Call Manager Testing Snmp Unified Communications Linux Ip System Testing Tcp/ip Ethernet Ss7 Qos Rtp Switches Tdm Radius Wifi Cisco Ios Network Architecture Clearcase Udp Mgcp Umts

George Boudreaux Education Details

Frequently Asked Questions about George Boudreaux

What company does George Boudreaux work for?

George Boudreaux works for At&t

What is George Boudreaux's role at the current company?

George Boudreaux's current role is Principal Member Of Technical Staff.

What is George Boudreaux's email address?

George Boudreaux's email address is gb****@****ope.com

What schools did George Boudreaux attend?

George Boudreaux attended Louisiana State University, Western Governors University.

What skills is George Boudreaux known for?

George Boudreaux has skills like Sip, H.323, Voip, Routing, Cisco Technologies, Cisco Call Manager, Testing, Snmp, Unified Communications, Linux, Ip, System Testing.

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