George Breen Email & Phone Number

Experienced manager with a robust background in guiding and cultivating technical teams across diverse IT domains, specializing in ITIL-based service management. I have overseen IT Service Desk and Major Incident Management units, in addition to deskside support and server administration teams. Proficient in managing both outsourced and insourced teams, I have orchestrated successful transitions between these models on multiple occasions. Through direct management and mentorship, I have empowered technicians to evolve into effective leaders, employing a leadership style described as supportive yet assertive. My approach has consistently yielded value from technical personnel, fostering a culture of retention and talent acquisition.I have spearheaded various large-scale projects, notably implementing ITIL Incident and Problem Management methodologies and orchestrating transitions between outsourced vendors for Service Desk operations. I have led the insourcing of Major Incident Management and internal Service Desk functions, alongside managing the migration to a new Incident Response system, resulting in notable reductions in incident duration and enhanced administrative efficiency. Additionally, I have overseen the integration and standardization of IT systems and support processes, often stemming from acquisitions of other companies.My project management approach emphasizes Agile methodologies, delivering optimal outcomes and maximizing resources. Overseeing budgets exceeding $3 million annually, I have consistently achieved and exceeded budgetary targets without fail.With a strong emphasis on service level agreements (SLAs) and metrics, I am passionate about developing meaningful performance indicators. I possess extensive experience navigating various audits, including PCI, SOX, SAS70, FFIEC, and customer-driven audits, developing robust processes to ensure secure audit compliance for employers.Specialties: IT ManagementProject ManagementProcess and Policy DevelopmentBudgetingSLA DevelopmentMetrics Development and AnalysisSystems Integration and TransitionsAudit PreparationWindows Server Support - implementation, security, backups, etc.Vendor ManagementCustomer Service and Support

Listed skills include Project Management, Business Continuity, Active Directory User Management, Sailpoint Identityiq, and 37 others.

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  Rogers State University

  Computer Science