● Spearhead management of strategic accounts, driving solution value, adoption, and renewal to ensure that customers receive quality support and long-term benefits from Apptio’s innovative TBM and FinOps solutions.● Leverage extensive technical background and hands-on development knowledge to bridge gap between financial and technology needs, translating customer requirements into actionable solutions for change management.● Manage $15M+ customer portfolio for global Fortune 100 companies.● Lead meetings with high-level customer leaders in IT departments, including C-suite executives, to align customer’s IT financial needs and future improvement initiatives with Apptio’s solutions and product offerings.● Develop value-based use cases, roadmaps, and success plans for customers that outline critical success factors and metrics, as well as potential issues. Provide recommendations that optimize financial and IT transformation efforts.● Collaborate with Product and Engineering team to address product gaps and develop new features for customers. Organize vulnerability testing between internal and external Information Security teams.● Partner with Account Managers to grow organization’s revenue, improving customer outcomes by promoting license expansion and product up-selling opportunities.Select Achievements● Improved Clients ability to leverage data insights when making TBM decisions by developing interactive, user-friendly data management dashboard that merged IT data from multiple sources and generated log reports; integrated dashboard into their existing product suite.● Spearheaded successful cost-effective projects for customers, including partnering with a leading health solutions company to chargeback millions in end user services to business units and partnering with a global manufacturing company to discover multimillion-dollar cost savings.● Played instrumental role in customer receiving nomination for annual TBM Council Award.

● Led configuration and deployment of customer solutions utilizing Digital Fuel’s Service Level Management (SLM) and IT Financial Management (ITFM) products based on foundational knowledge of product capabilities.● Facilitated strategic requirement gathering sessions with C-level executives at global, enterprise companies, identifying major pain points and prospective solutions for future success.● Directed delivery team of 3-4 consultants to create innovative, customized solutions for customers; prioritized efficient implementation and integration processes for minimal disruption to customer operations.● Designed and developed proofs of concept in close collaboration with Product Management and Development teams, reviewing peer solutions to mitigate potential issues.● Assisted in creating statements of work (SOW) that properly detailed full range of project phases and tasks.Select Achievements● Successfully deployed IT Billing, SLM, Chargeback, Showback, and Budget Execution solutions for Fortune 500 companies and federal and state government agencies.● Improved transparency of Clients annual IT spend, revealing top consumers of their services and comparing actuals with one- and five-year department plans.

● Recruited as Senior Technical Consultant for global leader in cloud infrastructure and business mobility to lead, configure, and deploy solutions based on SLM, ITFM, and vRealize Business products in VMware’s TBM solution.● Promoted to Solution Architect in 7/2015 to support development and deployment of cutting-edge new product. Transitioned to Digital Fuel in 9/2016 following acquisition of product by venture capital company.● Architected, tested, and documented dashboards, reports, and underlying data models to meet functional design requirements and specifications.● Partnered with Product Management and Development teams to gather and evaluate client feedback, integrating major changes into future releases of product suite.● Built cost model for customers that revealed consumption and service costs to set proper rates for chargeback processes, enabling more efficient planning cycle and improving total cost of ownership and defensibility of rates.

● Provided extensive advisory services regarding development and deployment of web-based application that expedited paperless billing technology across all geographic markets in international petroleum industry.● Collaborated with Developers, Business Analysts, Project Managers, and senior cross-functional leaders and stakeholders to align technology capabilities with key project and business requirements.● Championed integration of new application with SAP, Lawson, Siebel, eGate, and Schlumberger field ticketing systems; spearheaded initial planning efforts to ensure seamless integration process.● Trained Business Analysts and Project Managers on application implementation methods and best practices.

● Accepted consulting contract through Sentari Technology to create web applications and conduct performance testing with database administrators and key end users for Texas environmental agency.

● Recruited to provide technical support for team of five sales representatives selling data infrastructure software and ETL tools to Fortune 500 companies.● Created presales principle of concepts, facilitated training on the ETL Tool, performed data warehousing and designed integrated solutions for data warehouse and B2B scenarios.

● Created web applications and custom reports while designing relational databases that provided unique functionality for Oracle-based financial projects across 16 regional offices and 2K+ employees.