George Chakra Email & Phone Number

Beirut, Beirut Governorate, Lebanon

Qatar

In charge of fan teams from from different countries from all around the world in terms of their accommodation,ticketing, special requests etc. in addition to my work with fifa, i was a managing consultant for Hleetan Wellness resort at al khor city. In charge of all resort operations during the world cup, and now restructuring the resort in terms of manning budgeting planning, marketing training, making a new concept etc..

Beirut, Lebanon

Lancaster Eden Bay is a 5 Star Resort in Beirut with 144 rooms, 5 Food & Beverage outlets, 5 meetings & events rooms, one of the best luxurious wellness & treatment spas in Beirut, in addition to 2 outdoor and 1 indoor pool.Key Roles and Accomplishments:• Create and manage yearly budget for the hotel to enhance the yearly profit margin throughout the year.• Build effective communication system to ensure high level of awareness among the Customers,Stakeholders, managers and employees.• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.• Increased hotel revenue by 40% comparing to the year before and Net operating 33.5%.• Maintained good Guest Service figures on booking.com between 8.9 and 9.2• Lead a team of 150 employees during winter and 270 employees during the summer season to achieve Lancaster Eden Bay – Beirut, Lebanon August 2019 – Present hotel’ yearly objectives (KPIs)

Beirut, Lebanon

- O Monot: Luxury small Boutique hotel consists 40 rooms, 1 restaurant with a capacity of 70 seats and lounge bar, outdoor pool and Gym. - Le Dix hotel: Hotel in Raouche area consists of 10 super luxurious suites with approximate ADR of 3.000 USD per night.Key Roles and Accomplishments: • Created and implemented SOPs and KPIs for all hotels’ departments.• Built organization structure to meet the hotel operation requirements.• Prepared Sales & Marketing plan and P&L statement to achieve healthy profit margin • Oversaw all maintenance needs and set preventive maintenance when needed• Restructured the company by adding new sections and departments according to the workflow analysis.• Created a Quality control system to ensure consistency and sustainability • Liaised with all media to promote the hotel and outlets outlets

Beirut

Cluster General Manager Imperial Suites Hotel, Raoucheh. (4 stars) ------------------------------------------------ 82 rooms Lahoya Suites, Manara, avenue de Paris, Beirut (5 stars)-------------------------------- 14 super Deluxe suites Lahoya Homes, Manara, avenue de Paris, Beirut (5 stars)------------------------------- 17 Deluxe suitesLahoya Gardens, Manara, avenue de Paris, Beirut (4 stars)----------------------------- 20 Deluxe suitesLahoya Verdun, Verdun road, Beirut (4 stars) -------------------------------------------- 40 rooms Key roles and Accomplishments: My role was the development and implementation of marketing strategies, execution of financial and quality controls, management of food and beverage activities as well as handling rooms’ division aspects in terms of front office management and housekeeping management• Managed the hotels’ budgets and plans to ensure healthy financial figures• Set and achieved sales and profit targets for all the hotels chain• Analyzed sales figures and developed marketing and revenue management strategies• Supervised maintenance, supplies, renovations and furnishings• Ensured compliance with licensing laws, health and safety and other statutory regulations• In charge of all the 5 hotels day to day operation in cooperation with the local General Managers

Nigeria

General ManagerAll seasons’ hotel is a 4 Star hotel located in Owerri, Nigeria with 97 rooms and 16 Chalets, big conference room with the capacity of 1.500 seats and 2 small meeting rooms, a very famous night club with a capacity of 1.200 seats, in addition to 2 swimming pools and a terrace of 200 seats.Key roles and Accomplishments: • Increased profits by 30% to 60% through the restructuring of business line• Developed leads to acquire new clients and ensure retention of existing clients • Implemented innovative programs to increase employee loyalty and reduce turnover• Maintained comprehensive knowledge of Imo State to better serve customers and meet demanding sales objectives.• Hired and trained 250 staff, coached and mentored staff to ensure smooth adoption of new program

Lebanon

Sheraton Coral Beach is a 5 Star hotel located in Beirut with 98 rooms and 24 chalets. Roles & Responsibilities: • Lead and directed a team of 15 associates including reservation department of 2 employees in 99 rooms and 24 chalets 5 stars hotel. • Produced excellent customer service scores and well-trained staff by focusing on management from the lobby• Led the rollout of new Renaissance brand initiatives, including FOH training, • Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals• Achieved budgeted financial goals while maintaining consistent service standard

Beirut District, Lebanon

Melia Riviera is a 5 Star resort located in Beirut with 121 rooms, 3 Food & Beverage outlets.Roles & Responsibilities: • Started with the hotel as Reservations Officer, and left as Front Office Manager with a successful career plan • Ensured all employees were properly trained, knowledgeable and provided excellent guest service.• Coached and counseled employees to ensure adherence to hotel policies, standards and procedures.• Recruited, managed, trained and developed the front office/desk team.• Initiated guest complaints system for the whole hotel• Created daily audit system to ensure maximum accuracy • Performed the duties of revenue and reservations manager.

Diploma, Hotel Management

Bt3, Commercial Science, 12