In this role, I oversaw the entire project lifecycle, ensured the smooth implementation of Scrum principles, and fostered collaboration across diverse teams. By championing Agile practices, I enhanced our organisational agility, mitigated risks. I expedited the delivery of top-notch IT software projects, aligning with Metricon's dedication to excellence in the home-building sector.One of my notable accomplishments during this time was developing and deploying a cutting-edge scheduling… Show more In this role, I oversaw the entire project lifecycle, ensured the smooth implementation of Scrum principles, and fostered collaboration across diverse teams. By championing Agile practices, I enhanced our organisational agility, mitigated risks. I expedited the delivery of top-notch IT software projects, aligning with Metricon's dedication to excellence in the home-building sector.One of my notable accomplishments during this time was developing and deploying a cutting-edge scheduling dashboard for our studio team. This initiative revolutionised appointment booking through intricate business rule integration and significantly enhanced our operational effectiveness. Show less

In this role, I oversaw the seamless execution of construction projects while spearheading strategic business analysis efforts. I served as a bridge between project management and business strategy, ensuring project outcomes aligned with organisational goals. I focused on streamlining project workflows, enhancing operational effectiveness, and driving Metricon's success through advanced analytical capabilities and adept project management skills. Additionally, I handled tasks such as… Show more In this role, I oversaw the seamless execution of construction projects while spearheading strategic business analysis efforts. I served as a bridge between project management and business strategy, ensuring project outcomes aligned with organisational goals. I focused on streamlining project workflows, enhancing operational effectiveness, and driving Metricon's success through advanced analytical capabilities and adept project management skills. Additionally, I handled tasks such as implementing Operations CRM projects using MS Dynamics 365, gathering requirements, mapping AS-IS and TO-BE processes, and facilitating UAT sessions with stakeholders.During my tenure, I excelled in developing structured project artifact repositories in Confluence, fostering enhanced accessibility and engagement with project documentation. I also played a crucial role in promoting collaboration and knowledge-sharing within the organisation by actively contributing to communities of practice for business analysts and product owners. Additionally, I led successful requirements gathering and analysis initiatives through collaborative workshops, ensuring a comprehensive understanding of project needs across all stakeholders. Show less

As an infrastructure engineer at Metricon, I played a pivotal role in ensuring the efficiency of the company's IT infrastructure. This involved designing, implementing, and maintaining network systems, servers, and associated hardware, all geared towards contributing to the seamless operation of critical business processes. By fortifying the technological foundation of Metricon, I ensured optimal performance and reliability of IT systems, thus safeguarding the organisation's digital operations… Show more As an infrastructure engineer at Metricon, I played a pivotal role in ensuring the efficiency of the company's IT infrastructure. This involved designing, implementing, and maintaining network systems, servers, and associated hardware, all geared towards contributing to the seamless operation of critical business processes. By fortifying the technological foundation of Metricon, I ensured optimal performance and reliability of IT systems, thus safeguarding the organisation's digital operations and contributing significantly to its overall success.Among my accomplishments were efficiently managing and resolving Level 3 technical escalations and showcasing a proactive troubleshooting approach to ensure uninterrupted operations. Additionally, I led successful project management initiatives for critical infrastructure projects, notably steering the seamless organization-wide implementation of Office 365, which fostered enhanced collaboration and productivity. As the administrator of the SharePoint Portal, I proficiently optimised document management systems, promoting streamlined communication throughout the organisation. Moreover, I spearheaded implementing an innovative cloud backup strategy through hardware appliances, achieving an impressive 80% reduction in backup volume. This strategic contribution to data management earned recognition in prestigious publications like the Wall Street Journal. Show less

In my role, I was responsible for creating and maintaining technical documentation essential for the smooth operation of our IT infrastructure. This involved providing support and delivery processes by ITIL standards, covering Incident, Change, Configuration, and Availability management, all aligned with our Service Level Agreements. Additionally, I managed business-critical IT incidents to ensure minimal disruption to operations and timely resolution of issues.

In my role, I managed and resolved Level 3 technical escalations, ensuring timely and effective solutions for complex issues. Additionally, I created and maintained technical documentation to support ongoing operations and enhance knowledge sharing within the team. I also proactively monitored customer environments, researching and presenting recommended upgrades to optimise performance and reliability. Furthermore, I maintained multiple client environments running VMware ESX 3.0 and Microsoft… Show more In my role, I managed and resolved Level 3 technical escalations, ensuring timely and effective solutions for complex issues. Additionally, I created and maintained technical documentation to support ongoing operations and enhance knowledge sharing within the team. I also proactively monitored customer environments, researching and presenting recommended upgrades to optimise performance and reliability. Furthermore, I maintained multiple client environments running VMware ESX 3.0 and Microsoft technologies, ensuring their stability and functionality. Show less