• Serve as the HR subject matter expert (SME) to management and staff on all HR related matters for the designated Divisions. • Conduct HR investigations, gather, and analyze information pertaining to performance management and/or conduct issues to ensure compliance with Commission rules, regulations, and Collective Bargaining Agreements.• Apply Commission and Department policies and procedures consistently across the organization in respect to HR programs and initiatives.• Educate and inform management and staff on the Commission rules, regulations, and Union agreements, federal and State laws as it relates to managing performance and/or misconduct.• Consult with management and provides solutions to workforce issues that are relevant and aligned with their operations.• Conduct audits and reviews of current HR programs/policies and identify opportunities to streamline or revise existing programs/policies (i.e. Recruitment process, Performance Management, and FMLA administration)• Facilitates management discussions, focus groups, interviews, and/or surveys on various HR programs to gather support by Divisions and alignment with their operations.

• Advise and recommend processes and plans regarding employee/labor relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.• Assure that all aspects of the recruiting process, policies, and procedures are in compliance with employment regulations and laws at all levels, as well as with Company’s internal policies and procedures.• Provide full range of HR support including but not limited to recruiting, staffing, employee relations, performance management, organizational development, benefits, compensation and training & development.• Efficiently communicate with all levels of management and staff concerning HR matters, recommend improvement programs, activities, goals, and procedural changes to increase effectiveness of the department.• Advise management on Human Resources policies, procedures, programs, and laws, as well as relay information regarding employee complaints or concerns investigations.• Serve as the point of contact for employee relations issues in 19 departments and 350+ employees of the hospital.• Plan, schedule, and organized training sessions for all Management, Director, and Executive level Leadership on our new candidate tracking system (PeopleFluent). • Prepare, update, and distribute communication of benefits information to employees, including enrollment packets for hospital benefits orientation.• Process health, dental and flexible spending account plan reimbursement in coordination with third-party vendors and employees through Accounts Receivables within tight timeframes. • Ensure accuracy of employee information by verifying/auditing employee files

Responsible for providing Information Technology consulting, and staff augmentation for Government agencies. If your agency needs professionals to consult on projects or needs help in locating permanent employees then AboutWeb is your company.

Made all hiring decisions for the Customer Service and Engagement Division in New Castle, Delaware. Helped with the implementation of a Customer Service Agent Profile that made the hiring process more efficient for the Customer Service and Engagement Division.