George Dasgupta Email & Phone Number

Gurgaon, Haryana, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Leading Operational Excellence: Spearheading the achievement of operational excellence by consistently monitoring and optimizing key performance indicators to ensure the highest levels of efficiency and effectiveness. ❖ Transformational Leadership and Organizational Advocacy: Championing skill development programs in partnership with the Learning and Development team, nurturing a culture of continuous learning. Exemplifying organizational values by actively supporting CSR, DEI, and other initiatives, while serving as a role model for change management practices. ❖ Talent Acquisition and Development Leadership: Strategically partnering with Talent Acquisition to ensure an inflow of skilled professionals aligned with business needs, while actively participating in talent review and development initiatives. Collaboratively planning and strategizing to meet hiring targets, building high-performing teams capable of surpassing budgeted collection expectations. ❖ Spearheading Loss Mitigation: Spearheading loss mitigation strategies that minimize financial risks and exposure, safeguarding the organization's assets while ensuring compliance with industry regulations. ❖ Operational Excellence and Innovation: Demonstrating strategic agility by innovatively enhancing consumer experiences, collections processes, and cost-to-collect ratios. Upholding unwavering standards of quality, compliance, and consumer satisfaction while fostering continuous improvement in these areas. ❖ Driving Revenue Generation: Orchestrating strategies that propel revenue growth through innovative operational methodologies, ensuring optimal financial outcomes for the organization. ❖ Technology Integration: Evaluating and implementing cutting-edge technologies and tools to streamline operations, enhance data security, and stay ahead in the rapidly evolving fintech landscape.

Gurgaon, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 – ❖ Responsible to meet and exceed liquidations expectations for the work-groups through strategizing collection method and processes. ❖ Monthly Goal setting and performance management.❖ Responsible for monitoring dialer performance, work with the team to build effective strategies and partnering with analytics in working around inventory management and goal setting discussions.❖ Strategic partner to help improve new hire training methodology.❖ Partner to build skill and enhance productivity through various development and coaching interventions❖ Partner globally and provide operational intelligence across the board.❖ Talent Retention and extensively involved in Building talent and Hiring new resources.❖ Manager Development workshops to enhance Managerial effectiveness. ❖ Responsible for mapping processes like scorecard, compensations and creating standard operating procedure for the division/work-groups.❖ Responsible for achieving the budgeted goals for the division on a monthly, quarterly & annual basis.❖ Monthly one-on-ones, confirmations and annual performance reviews.

Gurgaon, India

Gurgaon, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Identifying Improvement Areas: Diligently identified operational improvement areas and executed strategic measures to optimize production, resulting in increased efficiency. ❖ Strategizing Dialer and Manual Approaches: Strategically devised and implemented dialer and manual strategies on a daily basis to consistently achieve client targets. ❖ Monitoring and Auditing: Meticulously monitored, audited, and reviewed associate performance on a weekly basis, ensuring unwavering adherence to stringent quality standards. ❖ Manpower Planning Excellence: Demonstrated strategic prowess by tracking seat utilization and accurately determining seating capacity, optimizing resource allocation. ❖ Regular Goal Alignment: Conducted weekly and monthly one-on-one sessions with the team to maintain alignment with set goals, minimizing deviations. ❖ Effective Queue Review: Undertook comprehensive queue reviews and conducted call monitoring on a weekly basis, ensuring strict adherence to call quality benchmarks.

1998, Commerce, 2Nd Division

I.C.S.E