Over 15 years of experience providing IT systems implementation and support services. Vast experience in the complete software solutions spectrum including requirements gathering, business process engineering, systems architecture, assessment, implementation, training, support, performance tuning and enhancements.ITGC (IT General Controls) and application controls review and testing for financial audit engagements; Risk and Control Matrix (RACM) and IT process narrative development.Proven track record in delivering the highest quality solutions across many diverse industries including e-business consulting/outsourcing, telecommunications, oil and gas, financial services, education, government, human resources, engineering, health care, pharmaceuticals, small business, sales and marketing.Specialties: Microsoft Unified Communications solution design, deployment and configurationMicrosoft SharePoint Server 2010 and SQL Server 2008 infrastructure design, deployment and configurationMicrosoft Dynamics CRM 2011 infrastructure design, deployment and configurationMicrosoft System Center Configuration Manager solution design, deployment and configurationWindows Active Directory, network and application support, data backup/recovery solutionsLotus Notes application support/administration