Providing technical support to clients using RiskWrite: powering multi-channel insurance

Taking a sabbatical as a family to travel the UK in a campervan, working on organic farms, having fun and restoring our energy in nature.

Shaping the direction of our engagements that bring together senior leaders to support them in achieving business outcomes

Bringing together senior business leaders from across North America and Europe to discuss current industry challenges and how best to tackle them.

Bringing together senior business leaders. Accelerating key conversations and driving client ROI through MeetTheBoss Roundtables and GDS Summits.

Delivered multiple complex transformations for private sector clients as part of PwC's Customer & Digital Consulting practice. Project delivery experience includes:- Developed the strategic and operational case for a global distributor management solution at a consumer goods company: acted as lead analyst and sales SME through design and build of the solution, designing processes and system functionality to drive increased sales through distributor sales reps. Designed client’s KPIs for sales, marketing, customer service.- Project managed the implementation of a sales rep compensation solution for a multi-£bn software company- Assessed the experience of how a professional services firm delivers reports, presented a view of how this service could be provided in the future to deliver a great experience and remain competitive- Customer strategy & experience assessment, and design of improvement initiatives, at a global Beverage client- Customer experience assessment and business requirements gathering on a large technology transformation, at a global Telecommunication client- Coaching call centre managers and employees at a Utilities client, to tangibly improve effectiveness, efficiency, and customer experience

High Performing Consultant on PwC's Management Consulting graduate scheme (Foundation for the Future). Project delivery experience includes:- Project managed a large Customer transformation project at a Utilities client, including benefits management of £50m benefits for the client- Coached and consulted the firm's leaders on a large internal technology implementation project, using leadership engagement to drive adoption, and helping leaders explore the impact of collaborative technologies on our culture- Co-authored a report on Virtual and Augmented Reality for a Consumer Technology client- Assessed cyber security, data management and financial controls at an Insurance client- Prioritised IT procurements spend based on assessment carried out on the value being delivered by IT applications at a Utilities client

Hosting tours and talks, organising and presenting on behalf of the university during open days.

Manned a dedicated phone line for booking flu jab appointments, efficiently and effectively meeting patients' needs.