George Forster Email and Phone Number

Business Development Manager specializing in legacy Hydro-Chem hydrogen plants. Determining Customer Needs. Estimating. Sourcing fabricators, suppliers, and personnel for projects. - Replacement Boilers & Piping Systems built to current engineering specifications.- Engineering updates: mechanical & control systems. - Re-life projects - major maintenance cycle revamps.- Spare Parts & Materials- Special Projects outside normal company engineering scope.- Technical Field Service visits - plant inspections and consulting, training, project supervision.

Manage assembly of modular hydrogen plants. Involved with all aspects from design through commissioning. Coordinate activities with Project Managers to guarantee on-time delivery to domestic and international clients. Provide support to field operations through technical support, assistance with spare parts, and with field visits to customer locations as requied.Primary responsibilities involve assignment of duties to regular and contract employees in the assembly shop. Review documentation, order parts and supplies, and inspect completed projects for correctness. Coordinate assembly with fabrication departments, and with project engineers and vendors for parts delivery. Assist Receiving Department with inspection of incoming parts and instrument systems.

The main point of contact for all customer service issues. - Supported customers, dealer service engineers, and sales representatives by providing technical procedures and operational information- Managed projects related to each new system placement- Installation, repairs, maintenance, and training at customer sites- Resolution of all warranty-related issues- Created quotations for parts, service, and field change requests- Review all purchase orders and sales contracts for accuracy

Technical/Engineering support center for Document Solutions provider.- Supervised team of up to 10 top-level troubleshooting analysts in support center. International client base.- Main point of escalation for all difficult customer support issues.- Travel to customer sites for advanced technical support.- Supported hardware, software, and operational issues for field engineers.- Provided training to support center personnel.- Worked closely with product engineers for quality control issues and creation of technical bulletins and documentation.

Field service engineer for Document Solutions provider. - Maintained field service territory with over 300 customer units.- Provide sales support during product demonstrations and trade shows.- Sales of accessories, parts & service, and maintenance contracts.- Point of escalation for difficult customer-service issues.- Special projects and technical assistance to other district territories.

Installation, calibration, and testing of process control instruments on new power plant construction project. - Part of start-up engineering team.

Workcenter supervisor for anti-submarine weapons division.- Electronic fire control equipment- Mechanical weapons launching systems.