 Accountable for Network Access and Operational Assurance Product Portfolio to deliver pan-TfL products over a 2-5 year horizon aligned to both business needs and the overall T&D strategies to deliver fit for purpose products. Lead a team of product managers to create and deliver product strategies, roadmaps and associated investment planning to support strategic business outcomes Ensure product investments are aligned and optimised across business plans

Key accountabilities) Elicit and shape technology and data needs with relevant TfL stakeholders (mid management and user communities) for their respective products to ensure business outcomes are achieved in-line with agreed T&D strategies 2) Own, manage and maintain pan-TfL roadmaps for their respective products that meet business needs in a cost effective and efficient manner and provide all necessary justification to secure investment against these roadmaps as part of the business planning process3) Ensure their TfL product roadmaps are informed by, and exploit, relevant opportunities presented within the wider technology and data marketplace to reduce the overall cost of ownership of their products over the business plan4) Provide subject matter expertise input into T&D strategies and represent their business area needs to ensure that T&D strategies are aligned with business strategy 5) Ensure their product road-maps set out the capabilities required to deliver the agreed business outcomes and work with the T&D senior management team to ensure the T&D department develops capabilities in line with the agreed roadmaps6) Baseline and manage all associated cost elements related to their products and provide this information in a transparent way to communicate the total costs of ownership (TCO) to all relevant stakeholders providing a foundation for cost efficiency plans 7) Sponsor change initiatives for their products, in line with agreed investment plans, and represent the customer needs within the T&D department to ensure new and/or modified products deliver the required business outcomes on time and within budget, as specified in their business case 8) Owns all product-related engagements within and between the T&D department and the wider TfL stakeholder community ensuring stakeholders are adequately managed and clear direction is maintained for their products

Key Responsibilities: Strategic interface for business/IM strategy development, solution delivery, service management, risk management and relationship management Strategic level consultancy. Influencing the direction of business planning and its subsequent execution understanding of the effective use of technology. Managing multiple complex T&D products and primary contact for TfL Business areas and our 3rd parties, suppliers and partners Identify and sponsor opportunities to enhance the customer experience of IM and supports the business in realising benefits to be gained from leveraging investment in IM. Support the alignment of IM investment plans with TfL business needs and prioritiesKey Achievements Developed strategic level partnerships with multiple stakeholder groups to deliver enhanced IM services to meet diverse business needs. Delivered enterprise and information architecture consultancy to Buses to ensure the Future Bus Systems programme meets TfL’s objectives Redesigned and implemented new measurements for customer satisfaction and sponsored the subsequent improvement activities Designed and implemented new business processes across the team to deliver improved demand planning, facilitate collaborative working and reduce investment costs

Key Responsibilities: Primary contact between all IM functions and an assigned Business area ensuring a high level of understanding within IM of business objectives and the impact of IM services on business operations Ensuring that IM services are aligned with business needs Establish and develop confident and effective stakeholder relationships that add value Identify opportunities to enhance the customer experience of IM Support the alignment of IM investment plans with TfL business needs and prioritiesKey Achievements Developed and implemented a new customer engagement model  Implemented demand planning process and developed a consistent and maintained pipeline of demand Consistently transformed and developed effective relationships and established new senior engagement forums Developed and actively supported new programmes within the IM Surface Portfolio Sponsored stabilisation and continuous improvement for business critical systems

Key Responsibilities: Working in partnership with key internal and external business and IM stakeholders Ensuring services are aligned with business needs Ensuring business objectives, processes, and requirements are understood Identifying opportunities to enhance customer experience and realise business benefitsKey Achievements Initiated IM projects for customers and ensured they remained fully engaged and supported throughout the project lifecycle  Implemented demand planning process across Surface Transport business areas Developed and implemented an effective partnership agreement for TfL business areas

Key Responsibilities: Ensuring business IM systems are supported and developed to enable effective and cost efficient service delivery including managing upgrades and acceptance testing Develop and implement system and business process changes to improve business performance and conduct benefits analysis Lead development team and develop and provide system and process training Business super-user and system administrator for business critical systems Manage Business Intelligence reporting and systemsKey Achievements Managed successful major upgrades of system software and hardware Developed business focused system documentation and train super-users Planned prioritised and delivered business process and performance improvements

Key Responsibilities: Project manage system development and implementation Design management information tools and monitor resources to identify improvementsKey Achievements Developed and delivered processes and procedures for the business operations  Resolved multiple issues arising from new booking and scheduling arrangements Successfully implemented major business change project

Key Responsibilities: Provide business knowledge and expertise to internal and external project teams. Plan and deliver key project milestones and business change objectives Develop software specifications to automate business critical processesKey Achievements Provided detailed process specifications for developers to design new software modules Successfully implemented new automated business critical processes Delivered successful system UAT and sign-off