Built and cultivate relationships with high-profile global customers, oversee POs, ensure adherence to all US export guidelines and laws, and screen potential new customers for potential risk.• Execute the strategic vision. Author scalable and sustainable roadmaps and strategies, create measurable and trackable metrics, institute new processes, and re-engineer existing procedures to continuously improve performance, profitability, quality, and operational efficiencies.• Utilize proprietary software systems for end-user reviews, ensuring products are used for their appropriate applications.• Partner with key stakeholders, including senior leadership, providing subject matter expert (SME) advisement on deep-impact decisions affecting long-range strategy and future-state vision.• Work with large conglomerates, including Abbott Health, Tesla, Flextronics, and Intel to create strong partnerships, driving increased business volume, and pinpointing areas of opportunity in terms of cost.• Maintain over 99% order entry accuracy, ensuring customer satisfaction and minimal overseas shipping returns.• Ship from another warehouse or branch buying stock to improve customer outcomes, as needed.

Onboarded to play a key role in shipping operations for all domestic and Canadian customers.• Took a proactive approach to customer service, fostering strong working relationships with customers to create trust and develop long-term relationships.• Analyzed internal and external metrics, evaluated customer feedback, and other KPIs. Identified process and performance gaps and developed solutions to continuously improve inventory and operational efficiencies.• Oversaw POs as they came through the system to ensure accuracy. • Main contact for customers experiencing issues, such as stocked-out items, or shipping delays. Worked cross-functionally to provide the best possible solutions and problem resolutions.

Lead assistant manager and team of customer service professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics while delivering a clean, organized, and fully operational retail experience for all customers and employees.★ Manage and lead sales as well as customer service initiatives for the high-end luxury car rental and sales market. Conducting white-glove purchase, delivery, and service for higher-net worth individuals and corporate clients.• Coach and train staff on the intricacies of corporate and high-end clientele customer service. Lead staff training, covering topics including - providing outstanding service, consultative sales techniques, enhanced product knowledge, white-glove service protocols, and winning-customers-for-life methodologies. • Spearheaded initiatives that significantly improved overall branch customer success ratings, corporate account customer ratings, and luxury pre-owned car sales.• Work with and secure high-value assets worth $2-4 million at any given branch.• Use analytical and marketing skills to tell the story of what is driving performance, making data-driven decisions on growing customer engagement and lifetime value.• Manage all facets of branch operations, including customer service, problem resolution, facility management, showing areas, merchandising / displays, scheduling, financial accountability/profitability, staff scheduling, fleet management, and leadership.• Build high-performing teams, recruiting, training, and retaining the best talent available. Monitor KPI’s, conduct performance evaluations, strength/weakness assessments and create individualized success plans.

Shared responsibility for the overall management and profitability of location, which included meeting and exceeding retail sales goals and percentages; resolving any customer issues, merchandising / displays, inventory management and auditing, overhead costs, and enforcing corporate policy and procedure compliance.• Assumed responsibility for Pre-Owned (Previously Rented) Luxury Car sales and corporate accounts that were lagging in sales volume and customer satisfaction metrics. Researched category dynamics, customer intelligence metrics, and consulted with high-performing category branches within the Enterprise Ecosystem. • Created an improvement plan that included a white-glove customer care plan, consultative sales plan, and improved processes and procedures, resulting in the branch ranking nationally in Pre-Owned Luxury Car sales and Corporate Customer Satisfaction.• Utilized strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of the customer service teams, providing leadership on change efforts as needed.• Secured and protected assets with regards to proper underwriting and risk management.

Worked closely with the branch manager and assistant branch manager, learning and applying best-practices of branch management.★ Worked closely with the branch manager and assistant branch manager, learning and applying best practices of branch management. Led branch operations in the absence of the branch manager and assistant branch manager.• Utilized a consultative sales approach and product knowledge to cultivate customer relationships, drive sales, and create brand loyalty.• Responsible for front-line customer service, problem resolution, customer presentations, and sales and service area display/appearance.