George Glitzos Email & Phone Number

Mulgrave, Vic, Au

Melbourne, Victoria, Australia

- Triage of tasks using the Service Now portal.- Application support for DocuSign, Xplan, GoBookings, Advice Operations Portal and Jira.- Facilitated 'Best Practise' training sessions for supported applications.- UAT and PVT testing on multiple applications.- Utilised Jira to prioritise, allocate and assign tasks.- Creation of DocuSign templates to support Advice Forms for external and internal use.- Reconciliation of payment commission funds for members. This includes stakeholder engagement both internally and externally.- Invoice Reporting.- Project involvement.- Process Guide and QRG creation.

Melbourne, Victoria, Australia

• Managed inbound (predominately)/outbound calls to provide support, analysis, and resolution to customers in arrears regarding their payments or instalments to improve their overall financial wellbeing in a timely manner. • Escalated high risk and vulnerable customers to relevant departments for further support when applicable. • Facilitated team huddles and meetings utilising the sale and service methodology. • Administered training sessions for new process and procedures.• Maintaining professional customer facing documentation and reports on banking focused software.• Assisted in the restructure and uplift of business platforms.• Showcase adaptability within changing work environments and project adjustments.• Telephony walkthrough support to customers with limited knowledge of banking systems.• Utilised effective conflict resolution and de-escalation techniques when presented with escalated complex situations.• Collaborate with multiple stakeholders to support our business to achieve operational excellence and minimise risk.