• Business Growth and Strategy: Guided brokers in business planning and growth strategies, leading to increased client acquisition and revenue.• Technical Knowledge and Training: Delivered training on lending and loan products, improving brokers' proficiency. Acted as a subject matter expert, updating brokers on new products and lending practices.• Process and Customer Experience: Streamlined broker processes for improved efficiency and reduced turnaround times. Enhanced customer experience frameworks to boost client satisfaction and loyalty.• Compliance Management: Ensured brokers adhered to regulatory requirements and industry standards, reducing compliance risks and maintaining high ethical standards.

• Business Growth and Strategy: Guided brokers in business planning and growth strategies, leading to increased client acquisition and revenue.• Technical Knowledge and Training: Delivered training on lending and loan products, improving brokers' proficiency. Acted as a subject matter expert, updating brokers on new products and lending practices.• Process and Customer Experience: Streamlined broker processes for improved efficiency and reduced turnaround times. Enhanced customer experience frameworks to boost client satisfaction and loyalty.• Compliance Management: Ensured brokers adhered to regulatory requirements and industry standards, reducing compliance risks and maintaining high ethical standards.

• Process Engineering and Client Delivery: Combined process engineering expertise with a focus on client outcomes. Reviewed quality reporting and insights for Wealth and Mortgage Operations, identifying trends and providing actionable information to improve performance, reduce errors, and mitigate risks.• Product Knowledge and Strategic Solutions: Strategically imparted knowledge of mortgage products, wealth management, and superannuation, providing sustainable solutions.• Stakeholder Relationship Management: Cultivated strong relationships with brokers, financial advisors, and relationship managers, enhancing collaboration and business growth.• Compliance and Standards Adherence: Ensured all requests were actioned in accordance with NAB Wealth Standards, Guidelines, and legislative requirements.