Manages a regional team of Technical Support Analysts spread across Jamaica, Cayman,Bahamas, BVI and TCI.• Coordinate technical support for cross departmental projects that require technical help to ensureproject success.• Reduced number of recurring technical issues by developing first line support team members toresolve known issues.• Reduced server failures by implementing management and monitoring to ensure proactiveresponse by team members.• Formulated… Show more Manages a regional team of Technical Support Analysts spread across Jamaica, Cayman,Bahamas, BVI and TCI.• Coordinate technical support for cross departmental projects that require technical help to ensureproject success.• Reduced number of recurring technical issues by developing first line support team members toresolve known issues.• Reduced server failures by implementing management and monitoring to ensure proactiveresponse by team members.• Formulated contingencies for team to deploy hot spare servers to ensure minimum downtime.• Motivated team to increase output by empowering team members to become more accountableand responsive for issue they own.• Select and interview new recruits for department role.• Perform employee evaluations. Show less