• Managed client relations by addressing operational problems and strategic execution issues by providing creative problem solving and efficient implementation tactics for a broad spectrum of client products ad solutions coast to coast.• Acted as a consultant to senior leadership team to manage expectations and help execute requirements of request for proposal (RFP) to communicate action items and translate opportunities back to sales, operations, IT, finance and marketing teams.• Led, trained, developed and managed directives for a team of Client Success Managers to advise on process management to optimize strategic execution across all platforms for over 100 customers nationwide with a portfolio value in excess of $125M.ACCOMPLISHMENTS:o Played key role in reducing customer churn within the portfolio by over 75% through relationship management and functional enhancement planning.o Assisted in developing metrics and processes that enhanced the Client Management Team's ability to see and manage customer relationships.o Developed and oversaw peak season plan and execution resulting in much lower year over year churn as a result of peak season operations.

• Lead B2B business development, marketing, and branding efforts for 3PL provider in industries such as military, big-box retail, manufacturing, ecommerce and many other market segments and product categories.• Develop and execute quarterly plans to strategically expand client partnerships and ensure enduring impact to each account’s bottom line and increase annualized revenue. • Assesses client’s issues and proactively solve problems by taking operational steps and using internal diplomacy to follow through on customer expectations and maintain a positive relation with existing clients.• Train and develop team and establish criteria for account acquisition and growth as well as consistent communication to the customer and other industry partners• Manages the communication of timely organizational updates between executive leadership and sales team to cultivate cross functional team leadership.ACCOMPLISHMENTS:o Innovel profitability has consistently doubled year over year with the addition of my role and my team’s effortso Key contributor to the recent acquisition of national account with Amazon for Home Appliance distribution.

• Accountable for the overall health of multiple client relationships • Advised and developed marketing and sales strategy for the organization by uncovering new leads, and managing emerging client relationships.• In charge of assessing and renegotiating existing client and new client contracts. ACCOMPLISHMENTS:o Individual success in expansion of current and new business accounts totaling $8M in annual revenue for the organization. o Primarily responsible for several government contracts that were unprofitable and returned them to profitability within established deadlines for contract renegotiation phase.o 2 accounts losing over $2 million a year and now make over $1 million a year.

• Managed a budget of approximately $250K that supports the military talent acquisition program • Provided logistical support for over 75 military career conferences a year nationwide• Lead engagement in the local Veterans community, and for developing new programs that support individual business goals in hiring Veterans.• Successfully developed and implemented Veteran talent acquisition program, managed and expanded budget, and elevated program brand to over 25+ business units within Sears Holdings Corporation.ACCOMPLISHMENTS:o Increased Veteran hiring within the organization 500% over the course of two years managing the program. These efforts resulted in a total of 5,400 Veteran and Veteran Spouse hires for the company during FY 2015.

Various positions over a 9 year career on Active Duty including the following - (2012-2013) Chair of an Army Test and Evaluation Command System Evaluation Team. This team consists of 10 civilian engineers and evaluators and I was the responsible representative for the official test assessments/reports they produce on projects with a net worth in excess of $100M.(2011-2012) Liaison Officer to multiple Interagency Organizations including Special Operations Task Force-South, and Other Governmental Agencies during Operation Enduring Freedom. Assisted in the coordination of all operational, intelligence, and logistical efforts between the Brigade Combat Team and these organizations on a daily basis. (2011) Targeting Officer - Overall responsible for the targeting (both lethal and non-lethal) for an 800 man task force. Developed, mentored and taught an 8 man Fires and Effects Coordination Cell how to effectively execute both lethal and non lethal targeting processes. (2010-2011) Company Commander - Commanded a 225-soldier company, tactically employing military police, logistics, and engineering assets while maintaining equipment valued in excess of $70M. Recognized for excellence in training and partnering with foreign forces, having a profound impact on professionalizing Iraqi security forces in Iraq’s largest province. (2009-2010) Deputy Director of Operations - Synchronized, coordinated, and routinely leveraged operations and intelligence assets for all tactical and strategic operations for an 800-soldier task force in Iraq. Managed all aerial intelligence-gathering support and helicopter support. Managed the Task Force Tactical Operation Center, with a total of 15 Soldiers and $1.5M dollars in equipment. (2008-2009) Director of Logistics - Directed logistics operations for 600-soldier Field Artillery Battalion; managed maintenance reporting, property accountability, and dissemination of all of the unit’s equipment during field and garrison operations.