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Experienced Hospitality Leader taking care of Team, Guests and offering positive bottom line results. Skilled in Food & Beverage, MICROS, Front Office, Revenue Management, and Sales. I am an outgoing business professional with a degree in Business Administration and concentrated in Hospitality Management (University of Tennessee-Knoxville). I am a 20 year veteran of the TN Army National Guard and have taught various levels of leadership courses, tactical courses and have 1 overseas deployment where I successfully performed the duties of a convoy commander.
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General ManagerAimbridge Hospitality Sep 2022 - PresentPlano, Tx, Us -
General ManagerHumanist Hospitality Mar 2021 - Sep 2022
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Management Consultant / Task Force General ManagerVarious Companies Jan 2021 - Mar 2021Greenwich, Ct, UsI work with various Hospitality management companies / franchises to bridge the gaps in open position in hotel operations; specifically General Management. I am able to keep the sales process in motion and improve company revenues by streamlining their already proven successful processes. I am experienced in Marriott, Hilton, IHG and Choice hotel Brands. -
General ManagerEmbassy Suites Knoxville Downtown Aug 2020 - Jan 2021Successfully developing a strong Leadership Team by improving communication, supporting each department and implementing positive change. We were able to reduce labor expenses significantly by implementing simple leadership principles both at the Front Desk and in Housekeeping. Guest Satisfaction:Successfully maintained top 10% during COVID-19 pandemicSTAR:Successfully maintained a RGI of >130%Consistently within top 2 in Comp Set in all categoriesImproved relationships with all revenue share entities.Successfully lead a team by implementing Daily Huddles, Weekly Leadership Meetings and constant support where needed.
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General ManagerCourtyard By Marriott Murfreesboro Sep 2017 - Aug 2020Successfully lead a full service team of 35 associates while focusing on Service, positive GOP results and cleanliness. Achieved positive YOY results in RGI and GOPFinished 2018 Top 18% of BrandFinished 2019 Top 8% of BrandSuccessfully Budgeted all revenues and expenses in 2018 - 2020Exceeded 2018 Budgeted GOP within 0.4% or $55kExceeded 2019 Budgeted GOP within 1.4% or $204kTrained, mentored and promoted associates from within
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Assistant General ManagerHampton Inn & Suites Murfreesboro Feb 2017 - Sep 2017Guest Service, Accounting, HR, Payroll, expense management, forecasting, and budgeting.I have experience in M3 Accounting, M3 Right Time payroll, Sales Pro, OnQ, Opera, Merlin, MS Office, 3rd Party ordering/ billing / processing.Responsible for all on-property expensesAccounts payableAccounts Receivable (>$30,000), Petty Cash ($2000)HRPayroll (28 Associates)Service RecoveryRevenue Management (exceeding budget revenue by >$150,000 in Q1) Training and Reporting (Daily, Weekly, and Monthly)Currently utilize M3 Accounting /budgeting/P&L, M3 Right Time Payroll, Paycom HR Reporting, Sales Pro Market Vision, eSTAR, and Microsoft 365.
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Director Of Front Office / Assistant General MgrMaximum Hospitality Jul 2014 - Apr 2016The focus here was improving service scores and developing a solid team in the Rooms Department (Housekeeping and Front Office). We were able to improve our service scores from an average 78% to 91% in less than 15 months while adhering to budgeted labor standards.Instrumental in Revenue Management by Forecasting hotel occupancy & room revenue by week, month, and year. PM Manager on Duty 5 nights a month and served as the property's StarGuest Champion. Processed and collected >$40,000 in SPG Rewards Reimbursement revenue in 2014 and at least double that in 2015.Managed a staff of 35 associates to include Bellmen, Shuttle Drivers, and Night Audit. Held high service standards and maintained top 6% in service scores for 9 months running. Organized and developed new hire training program for Guest Service Agents and Night Auditors.
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General ManagerHoliday Inn Express & Suites Smyrna, Tn Jan 2014 - Aug 2014I served the team here as General Manager. Director of Human Resources, Payroll Specialist, Controller, Front Office Manager, Executive Housekeeper, Chief of Engineering, Grounds Keeper and Shuttle Driver. Maintained Accounts Receivable books of >$50,000. Exceeded Brand Standard in Cleanliness and Service for more than 6 months. Responsible for forecasting and exceeding budget for FY 2014. As of June 2014, we made 80% of the expected annual revenue.
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Interim General Mgr / Front Office MgrAloft Nashville - West End Sep 2012 - Nov 2013I was hired as the Front Office Manager, however due to hotel management changes I acted as interim General Manager, Operations Manager, Revenue Manager, part time General Contractor and the events specialist.Oversaw renovation and maintained Brand Average scores of 80% or higher.Instrumental in Revenue Management and exceeding Budgeted Room Revenue for 2013. Acted as Director of Human Resources for 8 months. Improved customer service ratings and implemented the Welcome process.
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Assistant General ManagerCourtyard Vanderbilt - West End Jun 2007 - Sep 2012Served as Evening Manager on Duty. Instrumental in maintaining and exceeding Brand Service scores with creative thinking, cutting cost and developing a Par system in both Housekeeping and Food & Beverage Department.
George Harper Skills
George Harper Education Details
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University Of Tennessee-KnoxvilleGeneral -
Us Army / Tn Army National GuardMilitary And Strategic Leadership
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Northwestern High SchoolCollege/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently Asked Questions about George Harper
What company does George Harper work for?
George Harper works for Aimbridge Hospitality
What is George Harper's role at the current company?
George Harper's current role is General Manager.
What is George Harper's email address?
George Harper's email address is gh****@****els.com
What is George Harper's direct phone number?
George Harper's direct phone number is +142389*****
What schools did George Harper attend?
George Harper attended University Of Tennessee-Knoxville, Us Army / Tn Army National Guard, Northwestern High School.
What skills is George Harper known for?
George Harper has skills like Hospitality Management, Hospitality Industry, Hospitality, Hotels, Front Office, Hotel Management, Yield Management, Revenue Analysis, Rooms Division, Food And Beverage, Guest Service Management, Micros.
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