George Jefferson Email & Phone Number

Austin, Tx, Us

• Plan, design, and maintain an online training course that aids hundreds of TxDOT contract specialists. The course specializes in the contract entry process and certifies end users in their ability to manage, maintain, and close contracts in the Oracle PeopleSoft program. This has consequently lowered the number of PeopleSoft help request tickets by more than 50%.• Create dashboard analytics in the form of Tableau spreadsheets and SQL queries, which show accurate and complete data for the Contract Services Division of Texas. These analytics display turnover rates for over 30 employees, accounting data for over $50M in monthly expenses, and workflow management output for several teams. This allows for high value stake holders to make informed decisions that lead the organization towards maximum efficiency.• Plan, Develop, and maintain an online help desk (TxDOTNOW) that manages PeopleSoft user requests. This website replaced antiquated systems, increased help desk throughput by 98%, and categorized complaints to aid in overall customer satisfaction.• Write system manuals to provide training and education for end users on the contract entry process in the PeopleSoft Program. These manuals currently total to over 1000 pages, and are updated annually. Help desk requests for issues solved by the manuals’ instruction decreased by 25% after manual release date.

San Francisco, California, Us

• Built and maintained web application, managing millions of network devices from Cisco Meraki cloud. Consistently alternated between frontend and backend development to ensure seamless interactions between the user, user interface, and database.• Utilized Ruby on Rails programming language, as well as JSON, to develop dynamic representational state transfer (REST) application program interfaces (API), allowing users to request services from cloud operating system via other applications.• Executed program create, read, update, delete (CRUD) functionality for multiple user interface endpoints. Modified and redeployed existing APIs for better optimization, scaling, and load change accommodations.• Published multiple design documents, taking ownership from conception through production release. Interpreted vision for the API that had been set by the organization’s stakeholders. • Onboarded and educated customers on the utility of API’s as well as properly using the Cisco cloud services.

Arlington, Virginia, Us

• Supervised team of 15 responsible for providing continuous sustained logistics for approximately $10M of equipment. Developed junior employees, managed equipment, integrated logistical policies and procedures for quarterly projects, and managed annual budgets through analyzed spending. • Developed and managed an annual budget of $60M for equipment acquisition and training. Used multiple planning and resourcing tools such as SQL, pivot tables, and data manipulation to forecast spending.• Tracked and coordinated logistical projects progress and costs for over 400 soldiers using agile methodology; resourcefully procured food, water, fuel, transportation, shelter, and ammunition for battalion sized element.• Planned and developed sustainment operation orders and daily tasking orders for the synchronization of the logistical support for the brigade rear detachment, comprised of 2400 soldiers.• Planned and executed multiple curriculums for various courses which resulted in 50 Soldiers trained and educated in the realm of logistics.

Menlo Park, California, Us