Results-driven IT leader with over 15 years of experience in optimizing performance, security, and reliability across business systems. Skilled in managing hybrid work environments and global teams, I specialize in enhancing helpdesk operations, driving automation, and improving IT infrastructure. I played a key role in supporting the IPO processes for both DoorDash and Pinterest by leading IT initiatives that ensured operational readiness. At SeatGeek, I spearheaded transformative projects like MDM migrations and AV infrastructure overhauls, mentoring teams and boosting service level efficiency by 92%. My expertise spans IT management, cybersecurity, and strategic procurement.