George Hess Email & Phone Number

Pittsburgh, Pa

Pittsburgh

Created process documents, conducted in-depth process studies and analyzed data in the registrar, collections and admissions departments in order to drive efficiency, reduce cycle times, problem solve, set work standards and goals, and to ensure accurate utilization reporting to senior management.o Analyzed and documented the Registrar’s satisfactory academic progress processes in order to develop macros to eliminate errors and reduce processing time by 27%.Business Transformation… Show more Created process documents, conducted in-depth process studies and analyzed data in the registrar, collections and admissions departments in order to drive efficiency, reduce cycle times, problem solve, set work standards and goals, and to ensure accurate utilization reporting to senior management.o Analyzed and documented the Registrar’s satisfactory academic progress processes in order to develop macros to eliminate errors and reduce processing time by 27%.Business Transformation Leadership team member for the migration of Art Institute ground school Registrar services to the Centralized Services Center saving in excess of $2 million annually.o Developed time studies and analysis for the major processes that were migrated.o Led development of the on-ground Registrar Toolkit, a manual to guide ground school personnel on how to communicate and provide documentation to the Centralized Services Center.  Project Manager for conversion of traditional paper to electronic textbooks for all online courses for online schools.o Added $6.1 million to company’s net income bottom line.o Increased student success rates by more than 23%. Member of Leadership team and project manager to completely transform the online term based semesters schedule to a non-term based schedule for both South University online division and Argosy University online schools. o Developed extensive project plan, conducted weekly progress meetings, and assisted with leading departmental teams.o Assisted in development of new processes; ensured the use of best practices.o Analyzed and tested functional areas to ensure that new processes were ready to transition.o Liaison between executive management and the project team to drive projects forward. Completed Six Sigma Green Belt training to utilize and apply Six Sigma tools to improve the departments at EDMC. Show less

Pittsburgh, Pa

Led sourcing support teams and applied industry commodity knowledge and guidance to support sourcing projects.Developed strategic sourcing sessions with senior buyers from Global 1000 companies reducing costs by an average of 17% in indirect categories such as MRO, Office Supplies, Waste Management, Guard and Security Services, and Janitorial Supplies and improved the efficiency to market. Developed and documented sourcing best practices through creation of category knowledge… Show more Led sourcing support teams and applied industry commodity knowledge and guidance to support sourcing projects.Developed strategic sourcing sessions with senior buyers from Global 1000 companies reducing costs by an average of 17% in indirect categories such as MRO, Office Supplies, Waste Management, Guard and Security Services, and Janitorial Supplies and improved the efficiency to market. Developed and documented sourcing best practices through creation of category knowledge documents. Provided project timelines and resource forecasts of upcoming sourcing projects to senior leadership. Led Global 1000 companies buyers during assessment workshops for their internal sourcing strategy planning of future sourcing projects based on historic references and current market conditions. Contributing author for Services and MRO categories in Ariba’s SupplyWatch publication that provided industry market feedback, knowledge, and trends to buyers around the world. Show less

Pittsburgh, Pa

Sourcing Services Project Manager:Project Manager for Indirect Services including Office Supplies, MRO, Temporary Labor, and Janitorial Services.o Developed bid strategies and project structure while managing and organizing the technical information and terms and conditions needed for the creation of RFPs. o Analyzed specific technical requirements to create commodity grouping strategies, and worked with buyers to ensure ease of implementation. Liaison between RFP… Show more Sourcing Services Project Manager:Project Manager for Indirect Services including Office Supplies, MRO, Temporary Labor, and Janitorial Services.o Developed bid strategies and project structure while managing and organizing the technical information and terms and conditions needed for the creation of RFPs. o Analyzed specific technical requirements to create commodity grouping strategies, and worked with buyers to ensure ease of implementation. Liaison between RFP project team and customer buying team. Worked extensively with customer buyers to bring sourcing opportunities to market.Engineering Data Manager:Data Manager for Global Temporary Labor sourcing project for a Global 100 company, handling all technical information for an RFP consisting of facilities on 5 continents and in 20 countries. Data Manager of Indirect Services and Metals on more than 125 procurement projects in over 35 different categories including Janitorial Services, Guard and Security Services, Office Equipment, MRO, Temporary Labor, Fasteners, Sheet Metal Fabrication, Lamination, Machining, Tube and Pipe, and Heavy Fabrication.  Mastered project management and multi-tasking skills through the execution and management of 8 to 15 projects simultaneously across multiple commodities and process stages.  Developed, mentored, led and scheduled project work for new project team members, rotational team members, and student interns.  Internal Process Improvement Team which led to an overall internal process to market of 15% improvement and an increase in overall quality.  Developed and instructed Introduction to Excel and Practical Excel classes for Global Services Organization. Show less