Customer focused project manager for IT service management/infrastructure implementations for Oracle/Sun customers across multiple locations (on premise and Cloud-based). Manages all aspects of diverse, complex technical projects, including scope management, project plan development, task execution, budget monitoring and reporting, risk management, and quality management. Owns the project and all issues for the customer.• Rewrote standard project plans to clearly show tasks, durations, resources, and dependencies• Simplified implementation plans to deploy a hardware fault monitoring/alerting service• Created the implementation process documentation for the Business Critical Services for Systems LOB; trained managers and engineers how to implement the service• Updated the standard project plans to use more of the shared resource utilization to complete projects faster when all prerequisites were completed• Adapted ITIL best practices to develop ITSM documentation for IT Service Desks

Provided technical support for several small companies and home-based businesses in Northern Virginia. Support included network and desktop OS management, Internet connectivity monitoring, network analysis, backup/disaster planning, and user training. • Created contracts for IT support including limitations and costs• Established relationships between my clients and major hardware/software providers which reduced prices and improved service levels• Supported clients on a round-robin basis to ensure all received support on an ongoing basis

Teaches information system design/management, networking technologies, and decision support/expert systems in an on-line graduate program. Authored courses for graduate programs including IT topics, project management and business analytics.

Provided PMO support to a DoD customer for delivery of a DoD Directive 1000.25 PIP compliant credentialing system. Managed system acquisition and installation teams. The acquisition team was responsible for planning and ordering hardware, software, and maintenance services. The installation team was responsible for site surveys, system delivery, installation, and customer acceptance.• Developed the site survey methodology for wireless networking implementations• Hired and developed the best installers to conduct site surveys to ensure wireless connectivity success• Streamlined ordering process for hardware/software which saved several weeks per project• Established project goals based on the GSA contract requirements

Managed a 24x7 Network Operations Center (NOC) including five teams of supervisors and network operators. Developed algorithms for development of analytical tools to identify problems areas and focus limited resource to resolve problems.• Reorganized team schedules to match workloads which reduced overtime budget $150,000/year• Implemented simplified and cost-effective SNMP-based monitoring of edge systems• Delivered results by working with vendors to decrease network performance problems to improve the customer experience• Used descriptive statistics to identify problems in vendor networks which reduced the time it took to review overnight data from 7 hours/day to a few minutes and freed up managers and analysts to solve problems instead of looking for them

Provided PMO support to a DoD customer for delivery of a DoD Directive 1000.25 PIP compliant credentialing system. Managed system acquisition and installation teams. The acquisition team was responsible for planning and ordering hardware, software, and maintenance services. The installation team was responsible for site surveys, system delivery, installation, and customer acceptance.• Developed the site survey methodology for wireless networking implementations• Hired and developed the best installers to conduct site surveys to ensure wireless connectivity success• Streamlined ordering process for hardware/software which saved several weeks per project• Established project goals based on the GSA contract requirements

Designed, implemented, and maintained information systems for DHHS Programs. Implemented BBS and Internet technologies. Developed and conducted training for users and system administrators.

Provided analytical and online support for communications and decision support systems for US Intelligence Community.

Lead a team of expert technicians in deploying tactical communications equipment. Planned, deployed, and maintained military communications systems. Planned and conducted training on soldiers' skills, data communications, and wilderness survival.