Business and Private Banking (BPB) manages relationships with Commonwealth Bank’s small-medium enterprise (SME) customers, mid-market corporate customers, and its regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers, and provides service, advice and opportunities to our high-net-worth personal customers through Commonwealth Private.Business Customer Solutions (BCS)… Show more Business and Private Banking (BPB) manages relationships with Commonwealth Bank’s small-medium enterprise (SME) customers, mid-market corporate customers, and its regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers, and provides service, advice and opportunities to our high-net-worth personal customers through Commonwealth Private.Business Customer Solutions (BCS) supports the full spectrum of business customers’ needs from the smallest businesses to the largest corporates. We have accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as managing the end-to-end business customer experience. The team is also responsible for the delivery of analytical capabilities to support our business customers.As part of the CMS Uplift Team under BPB: BCS, I’m responsible for delivering & safeguarding a more complete, accurate & reliable Commercial Collateral Management System (CMS). A focus on designing and implementing Tactical & strategic initiatives for improving and controlling our CMS data, such as:• E2E process review, e.g. Commercial Lending Origination, White Paper Facility Agreements etc.• System Enhancements• Technical Controls• Analytical Controls / Detective Reports• SOP & Training changes/enhancements with Group Operations• Internal Process Audits• Data Quality Monitoring and Reporting• Critical Data Element identification and lineage mapping Show less

Head of Robotics Operations Division for CBA: Group Lending Services (GLS), I manage a team of highly skilled Automation Engineers and several hundred robots, together using cutting edge Robotic Process Automation (RPA) & Business Work Flow (BWF) technology such as BluePrism, PEGA & Kofax...we ensure millions of Australian Customers needs & transactions are met every year, 24/7! and continue to keep CBA at the forefront of Digital Innovation.

Mport is a global provider of 3D Human Body Measurement Data for the wellness & fashion industry.Mport is an Australian Technology Start-up company, 5 years of age, with some of Australia’s largest investors backing it such as Stockland Group & Westfield Holdings.Mport has a global network of state-of-the-art self-serve 3D body scanning platforms where body measurements can be captured and utilised for all human body matters, such as Health monitoring and improvement, and online fashion… Show more Mport is a global provider of 3D Human Body Measurement Data for the wellness & fashion industry.Mport is an Australian Technology Start-up company, 5 years of age, with some of Australia’s largest investors backing it such as Stockland Group & Westfield Holdings.Mport has a global network of state-of-the-art self-serve 3D body scanning platforms where body measurements can be captured and utilised for all human body matters, such as Health monitoring and improvement, and online fashion commerce. As the Operations Manager, I reported directly to the Board of Executives. Employed to introduce mass manufacturing principles to this service industry environment to streamline and standardise processes, reduce waste, increase reliability and scalability, control costs and improve reporting capability, while identifying continuous improvement targets. Show less

Triforce Services is a national provider of IT professional and consulting services, from infrastructure design & implementation to fully managed business IT support. As the Operations Consultant, I reported directly to the General Manager employed to introduce manufacturing processes to this service industry environment to streamline and standardise processes, reduce waste, increase repeatability and scalability, control costs and improve reporting capability.Key… Show more Triforce Services is a national provider of IT professional and consulting services, from infrastructure design & implementation to fully managed business IT support. As the Operations Consultant, I reported directly to the General Manager employed to introduce manufacturing processes to this service industry environment to streamline and standardise processes, reduce waste, increase repeatability and scalability, control costs and improve reporting capability.Key responsibilities:• Project managed the commissioning of PWC, a multi-million dollar key account into Triforce IT Managed Services • Undertook extensive data analysis and investigations into recurring system failures within PWC to identify key priorities prior to launch • Worked in close collaboration with key stakeholders across the business to define and manage client expectations, acting as a conduit between the client and Triforce Technical Support • Established daily system reporting and monthly performance reporting & tracking for key accounts providing stakeholders with genuine value add and Triforce with KPIs creating visibility across all aspects of the serviceAchievements:Managed the transition of PwC into Triforce IT Managed Services within one month providing a full 24/7 IT support function to several thousands of users and business network, storage & backup environmentsImplemented an automated production to invoicing system for all Cloud based services for a key government customer, reducing invoicing time by over 95% & errors by 100%Created and implemented a full turn-key product services catalogue, covering several hundred product services in over 75 service categories, allowing for true streamlined quoting & invoicing Show less

NID is the world leader in the design and manufacture of the world’s largest & fastest soft candy (gummies) producing machinery, exporting to over 70 countries. As Operations Manager, reporting directly to the CEO, my primary objectives were to facilitate the company in achieving sales turnover, profit targets and on-time delivery by ensuring the companies’ operational activities were continuously running at optimum performance.Key responsibilities:• Oversaw Production… Show more NID is the world leader in the design and manufacture of the world’s largest & fastest soft candy (gummies) producing machinery, exporting to over 70 countries. As Operations Manager, reporting directly to the CEO, my primary objectives were to facilitate the company in achieving sales turnover, profit targets and on-time delivery by ensuring the companies’ operational activities were continuously running at optimum performance.Key responsibilities:• Oversaw Production, Warehousing, Inventory, Logistics, QA, Planning, Purchasing, WHS, Human Resources and Information Technology • Reviewed production processes implementing new SOP’s to raise quality standards, enhance productivity and create a ‘safety first’ culture • Developed and implemented a number of key systems into the business including the company intranet site, a WHS system, a stock management system, an ISO9001 compliance system, a centralised expenditure control & tracking system, a CRM tool to connect to the ERP system to facilitate mass communication with over 500 clients, a timesheet logging and analysis system, an employee skill management system and a company asset management system• Maintained production targets and KPI’s in line with company strategy with the introduction of structured & regular production and senior management meetings providing increased visibility on achievement of KPIs and production targets Achievements:Created multiple company performance dashboards for all departments with live integration with MS Dynamics NAV ERP and other databases enhancing productivity, creating a sense of ownership and improving employee engagement across the group by 25% Produced complex costed BOMs for products with over 1,800 components, 75 suppliers & cost base of +$1million. Identified 40% material cost savings and 33% labour cost savingsPrepared the business for ISO9001 accreditation, successfully passed with flying colours Show less

Jindex is a world leader in the design & manufacture of ultra-high wearing control valves for the mining industry and other aggressive mediums. Headhunted into the role of General Manager, I reported directly to the board of directors, appointed to make overall business improvements, in particular across the manufacturing process to increase capacity and reduce costs.Key responsibilities:• Full accountability for Operations activities across the business, with the exception… Show more Jindex is a world leader in the design & manufacture of ultra-high wearing control valves for the mining industry and other aggressive mediums. Headhunted into the role of General Manager, I reported directly to the board of directors, appointed to make overall business improvements, in particular across the manufacturing process to increase capacity and reduce costs.Key responsibilities:• Full accountability for Operations activities across the business, with the exception of Sales and Marketing and aspects of Finance• Oversaw Quality Assurance and Despatch ensuring quality standards were adhered to at all times, managed cost control and ensured deliveries ran to schedule• Project managed major change projects including the re-alignment of roles and responsibilities across the business to align to business strategy, the implementation of 5S, the re-engineering of tooling and jigs to increase production capacity and reduce WHS incidents, plus the design, build, fit-out and relocation of the entire business premises from a 237sqm facility to an 880sqm facility in under two months• Implemented new procedures across Manufacturing and Product Development to improve efficiency, reduce lead times and waste, working closely with the teams to embed this new change initiative into the culture• Managed supplier relationships for Production and Recruitment, maintaining budgets, SLA’s and ensuring continual availability of labour hire staff to maintain strict production targets in a cyclical environmentAchievements:Through the development and implementation of the ISO9001 compliance system, the company received certification in under six monthsNegotiated the new lease cost for the company relocation, increasing by just 50% for 200% space increase at only 5 km distance from the original siteReduced direct labour costs by 50% through restructuring and role re-definingThrough the introduction of the new WHS system the company reduced lost time injuries by 100% Show less

Promoted to this combined role to manage Quality Assurance and Production Engineering internationallyKey responsibilities:• Conducted investigations and audits into product failures and incidents of non-compliance using RCA, implemented a CAPA system and linked managerial bonuses to QA to raise compliance with QA standards• Developed a centralised product & part testing facility, management system & historical test report database for company wide use• Instrumental in NPD… Show more Promoted to this combined role to manage Quality Assurance and Production Engineering internationallyKey responsibilities:• Conducted investigations and audits into product failures and incidents of non-compliance using RCA, implemented a CAPA system and linked managerial bonuses to QA to raise compliance with QA standards• Developed a centralised product & part testing facility, management system & historical test report database for company wide use• Instrumental in NPD, assisting in the implementation of six new products within two years from overseeing the design, testing and development stage to developing QA plans, sourcing overseas suppliers, introducing new manufacturing processes and procedures and working in close collaboration with Sales and Marketing and Supply Chain to ensure DIFOQAchievements:Resurrected and rebuilt the ISO9001 QA system from the triennial audit failure from SAI Global within three months. SAI Global as best industry exampleReduced QA scrap holding value by over $100k to $10k working windowThrough utilising expertise from QA, Engineering, Moulding, R&D and suppliers I resurrected a number of failing existing products into flagship status through improvements to product quality and performance Show less

D&D Technologies Pty Ltd. is an award winning multinational hardware manufacturer, specialising in enclosure security and pool safety products. They export to over a dozen countries and are headquartered in Sydney where they house R&D & Manufacturing under one roof. Employed as a Manufacturing Engineer to drive greater efficiencies from the manufacturing process, reduce product costs, research & develop technologies to improve existing & new product design & manufacturing performance… Show more D&D Technologies Pty Ltd. is an award winning multinational hardware manufacturer, specialising in enclosure security and pool safety products. They export to over a dozen countries and are headquartered in Sydney where they house R&D & Manufacturing under one roof. Employed as a Manufacturing Engineer to drive greater efficiencies from the manufacturing process, reduce product costs, research & develop technologies to improve existing & new product design & manufacturing performance and support the successful launch of new products.Responsibilities:• Undertook extensive analysis using RCA and 5S on production lines, across product ranges and Quality Assurance to identify where improvements could be made• Visited USA (Huntington Beach, California & Atlanta, Georgia) & Mexico (Tijuana) to evaluate partners and sub-contractors to investigate the possibility of a pilot project to manufacture in USA and supply the US market direct• Suggested new technologies to improve productivity and reduce waste Achievements: Through my analysis and investigation proved the pilot would not render the anticipated cost benefits and that the Sydney HQ was still capable of increased cost savings. Saved Sydney HQ from potential 50% manufacturing lossIdentified major contributors to product costs and inefficiencies stemming from QC, materials & communication processes, rather than direct labourPromoted to Quality Assurance Manager & Production Engineering Manager after 7 months to implement cost savings identified from product analysis, to rescue the ISO9001 system from revocation and manage overall Production Engineering Show less

NJPhillips Australia is a world leader in the design and manufacture of precision medical & veterinary dosing instruments such as injectables, doses and drenches. Employed to drive the company forward by implementing CI in the areas of Design, Productivity, Quality, Safety & Cost across all Production departments.Key responsibilities:• Managed all facets of Technical Services Department and a team of direct reports across Engineering, Trades and department heads from… Show more NJPhillips Australia is a world leader in the design and manufacture of precision medical & veterinary dosing instruments such as injectables, doses and drenches. Employed to drive the company forward by implementing CI in the areas of Design, Productivity, Quality, Safety & Cost across all Production departments.Key responsibilities:• Managed all facets of Technical Services Department and a team of direct reports across Engineering, Trades and department heads from Production, Sales and Marketing and QC• Carried out BI and cultural change activities across the business including training Production Team Leaders in 5S and lean methodologies via ‘Train the Trainer’ workshops to implement a lean culture, to changing the culture from R&D responsible solely for all NPD to driving cross collaboration of departmental teams to bring fresh perspectives to the NPD process, to the introduction of automation and testing with the use of robotics• Re-designed, fabricated and implemented production machinery, equipment and tools for the mass production & assembly of our products• Overall purchasing responsibility, domestically and internationally for consumables and tools for all production departmentsAchievements:Through the re-design of production machinery, we achieved a 100% reduction in RSI complaints through proper machine design ergonomicsFrom developing new manufacturing processes for new and modified products we significantly reduced setup of up to 3 hours to 5 minutes increasing production capacity and output turnaroundModified 250 production machines, jigs & fixtures upgrading to AS4024.1 standard within 6 months with no production downtime or labour overtime. WorkCover safety rating turnaround from OH&S Act Breach to 5 Star rating in 12 monthsThrough utilising innovative sourcing methods such as sourcing components and tools from outside of the manufacturing industry and modifying in-house I reduced the department expenditure by 90% Show less