George Kaduru

George Kaduru Email and Phone Number

Customer Support Specialist @ CitizenPlane
Lagos, Nigeria
George Kaduru's Location
Lagos State, Nigeria, Nigeria
About George Kaduru

I am a dedicated and results-driven professional with a passion for people and technology. With a strong background in technology and engineering, I excel in dynamic environments where I can leverage my skills to support companies and their clients effectively.My background has helped me explore several career options, but I've settled with none other than Technical Customer Support and Services. In this role, I have successfully supported several organizations by developing practical solutions and scaling customer relations. A major strength is my ability to work hand in hand with clients and customers, acting as a liaison to the technical team, analyzing complex situations, identifying opportunities, and implementing effective strategies to yield measurable results consistently.As a natural collaborator and communicator, I excel in building strong relationships with stakeholders, clients, and team members. I am adept at translating technical concepts into clear and concise language, ensuring effective communication across all levels of an organization. My adaptable and empathetic leadership style fosters a positive and collaborative work environment, promoting innovation and motivating teams to achieve their best.In addition to my technical expertise, I possess a deep understanding of market trends, emerging technologies, and industry best practices. I am always eager to stay ahead of the curve and embrace new tools and methodologies that drive business growth and optimize processes.Above all, I am driven by a genuine passion for making a positive impact through my work. I thrive on challenging problems and enjoy finding creative solutions that address real-world needs. Whether developing cutting-edge products or implementing transformative strategies, I am committed to delivering excellence and exceeding expectations.If you are looking for a dedicated and versatile Customer-focused Professional who can bring a fresh perspective to your customer and client base, feel free to connect with me. Let’s explore how we can collaborate to drive innovation, achieve growth, and make a meaningful difference together, and I surely look forward to it!Thank you.

George Kaduru's Current Company Details
CitizenPlane

Citizenplane

View
Customer Support Specialist
Lagos, Nigeria
Website:
citizenplane.com
Employees:
63
George Kaduru Work Experience Details
  • Citizenplane
    Customer Support Specialist
    Citizenplane
    Lagos, Nigeria
  • Revalize
    Customer Support Specialist
    Revalize Jul 2022 - Present
    Jacksonville, Florida, United States
    - Providing excellent customer service to Revalize customers and teammates through consistent and thoughtful behaviour aligned with Revalize values - Providing support for incoming queries and issues related to the company’s proprietary software solutions- Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved- Adhering to established customer service and documentation standards- Solving and responding to first-level support requests and escalate issues as required
  • Caboodle Ai
    Technical Customer Support
    Caboodle Ai Jun 2022 - Present
    London Area, United Kingdom
    • Helping customers with their enquiries via email or any other support channel.• Actively communicating with customers and internal teams to ensure all the aims of the customer relationship are met.• Troubleshooting customer issues.• Reviewing and updating help documentation as and when required as the product evolves• Effectively navigating the SAAS based web application.
  • Upwork
    Tech & It | Technical Customer Support | Customer Service And Success
    Upwork Jun 2021 - Present
  • Jack'S Flight Club
    Customer Experience Specialist
    Jack'S Flight Club Feb 2022 - Jun 2022
    United Kingdom
    - Responding to common enquiries, issues and membership queries- Using templated responses or FAQ-style answers for most enquiries- Using multiple systems to find, fix and analyse data to help resolve problems, owning customer issues until they’re resolved.- Working with our member experience team to escalate more complex issues
  • Paragon Europe
    Technical Support Specialist
    Paragon Europe Sep 2021 - Feb 2022
    Malta
  • Xown Solutions Limited
    It Support And Network Engineer
    Xown Solutions Limited Jan 2020 - Dec 2020
    19, Toyin Street, Ikeja, Lagos
    Monitor and maintain computer systems Install and upgrade software and hardware Responding to technical inquiries, logging service, and repair Training clients, staff, and associates Test and evaluate new technology Day to day admin and monitoring of network use Network maintenance and fault fixes Engage in deployment of new software/hardware
  • Xown Solutions Limited
    It Support Intern
    Xown Solutions Limited Jul 2019 - Jan 2020
    Toyin Street, Ikeja, Lagos
    Diagnose, troubleshoot, and resolve issues by questioning customersabout the issues they are facing in a detailed fashion so that theyunderstand the nub of the problems.Track of users’ system issues until they are resolved by adhering to theagreed timelines.Interact with clients through phone, emails, or chats and provideunambiguously written instructions or technical manuals.
  • Gridline Communications
    Technical Support Intern
    Gridline Communications Oct 2018 - Nov 2018
    Ajao Estate, Lagos

George Kaduru Skills

Microsoft Office Leadership Technical Support Customer Service Networking Information Security Project Management Engineering Entrepreneurship Network Security Relationship Counseling Public Speaking Time Management Written Communication Teamwork Team Leadership Problem Solving Teaching

George Kaduru Education Details

Frequently Asked Questions about George Kaduru

What company does George Kaduru work for?

George Kaduru works for Citizenplane

What is George Kaduru's role at the current company?

George Kaduru's current role is Customer Support Specialist.

What schools did George Kaduru attend?

George Kaduru attended University Of Lagos, University Of London, University Of Colorado, Indian School Of Business, Cybrary, Cisco Networking Academy, Cisco Networking Academy, Hiit Plc.

What skills is George Kaduru known for?

George Kaduru has skills like Microsoft Office, Leadership, Technical Support, Customer Service, Networking, Information Security, Project Management, Engineering, Entrepreneurship, Network Security, Relationship Counseling, Public Speaking.

Who are George Kaduru's colleagues?

George Kaduru's colleagues are Anaël Beutot, Killian K., Thomas Genin, Maxim Philippe, Hadrien Musitelli, Paques Benoît, Helen Cai.

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