– Supervising the OPS team on Handling of Incidents and AAT’s requests– Supervising and assisting on Handling P1/P2 Incidents– Presenting and Supporting during the weekend activity– Handle the training for new OPS team members and Shadow them with the current Team members– Assist & Supervise the team members on there daily needs and queries– Coordinating with all teams in order to expedite the process for solving any issues related to Maximo application– Assist on the management activity

– Handle any issue on Maximo application if needed– Supervising the Handling of Incidents and AAT’s requests– Supervising and assisting on Handling P1/P2 Incidents– Presenting and Supporting during the weekend activity– Handle training for new OPS team members and Shadow themEducationBachelor Of Education in French Department, Ain Sams, EGLanguagesEnglish - Very GoodFrench - Very GoodArabic - Fluent– Assist team members on there daily needs and queries– Coordinating with all teams in order to facilate and expedite the process for solving any issues related to Maximo application– Assist the OPS Team Lead on the management activity– Handle the tasks of OPS Team Leading– Delegate the OPS Team Lead during his vacation

A- Monitor Maximo application behavior on three Regions EMEA - AMER & APAC and each region has three environment PROD / QA and trainingB- Handling all tickets reaching to our queue through the ServiceNow application with resolving what is related to out scope and assign the other ticket to the proper queue on scopeC- Working on Admin access to create users - add authorizations or delete users or security groups from the Maximo applicationD- Checking the synch between servers databases through the SQL Developer applicationE- Handling all the daily activities from replying to mail and assisting other team member on creating tickets for them or from completing parts of business to assist them to deploy fixes or develop on the Maximo application F- Contacting the concerning teams if needed in order to cooperate and handle the needed in order to obtain better results on getting the application to work on the perfect way

Ticketing Tools I worked OnMaximo = 4 Years andRemedy - 5 MonthsService now = About 4 YearsIBM Working accounts and Experience :Advanced Technical Support Representative - Deskside Support (IGA Canada team)Dates Employed Sep. 2016 – Present • Employment Duration 2 Years and 10 months• Location Smart Village • General hardware break/fix of laptops & desktops. • Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction. • Taking Remote take over using different applications to fix customers issues (Symantec, Printers, Personal Communications. etc.). • Dealing with different mail clients servers (Lotus Notes, MicrosoftOutlook.etc). On windows 7 and Linux operating system. • Linux Red Hat Client Technical Support: (Software installation,Troubleshooting Linux problems using command line in Root, Upgrading andupdating Linux, Installation of Windows virtual client and configure it on Linuxand troubleshooting Linux shared Folder problem in Windows virtual client.)*Review diagnostic information to assist in isolation of a problem cause (which couldinclude assistance interpreting traces and dumps).• Collaborate with other support centers and business units to provide seamlessproblem resolution.• Provide technical support service delivery within established guidelines;demonstrating soft skills and technical skills that contribute to client satisfaction.

• Handling French and English calls. • Doing troubleshooting to resolve customers issues. • Restore files. • Open Tickets.

• Handling French calls. • Doing troubleshooting to resolve customers issues. • Restore files. • Open Tickets.

• Handling French calls. • Doing troubleshooting to resolve customers issues. • Restore files. • Open Tickets.

§ Planning, development, promotion, administration and implementation of tourism products.§ Use financial management skills to prepare tentative budgets for the tour company.§ Apply sales and marketing skills in order to acquire clients/tourists for the company to generate more income§ Plan itineraries for specific groups (foreigners) that plan to take a trip.§ Prepare brochures and fliers for distribution as a marketing tool or medium for the company.§ Plan, create, arrange and operate tour and travel programs for foreigners inside Egypt.§ Provide and organize vacation and holidays packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers, restaurants and other similar businesses.§ Provide advice on sightseeing and shopping activities, evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodations, itineraries or service.§ Travel to proposed tour sites, check them out and experience the services first hand before assessing their tourism potential

§ Planning, development, promotion, administration and implementation of tourism products.§ Use financial management skills to prepare tentative budgets for the tour company.§ Apply sales and marketing skills in order to acquire clients/tourists for the company to generate more income§ Plan itineraries for specific groups (foreigners) that plan to take a trip.§ Prepare brochures and fliers for distribution as a marketing tool or medium for the company.§ Plan, create, arrange and operate tour and travel programs for foreigners inside Egypt.§ Provide and organize vacation and holidays packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides and sightseeing providers, restaurants and other similar businesses.§ Provide advice on sightseeing and shopping activities, evaluate services rendered on tours and report any problems to tour organizers, and resolve any problems with accommodations, itineraries or service.§ Travel to proposed tour sites, check them out and experience the services first hand before assessing their tourism potential

Senior Receptionist in Hurghada & Sharm El Sheik 5 Stars Hotels.