Ensuring unwavering delivery assurance for all contractual obligations related to security services, I have effectively catered to prominent NTT Data clients such as Tenet, National Life Group, and MedStar. With a leadership role overseeing global teams of up to 125 security professionals, both directly managed and leveraged, I have provided comprehensive security delivery of: Security Incident Response/ Vulnerability Management (Qualys, Nexpose, Rapid7, InsightVM, Tenable.io, Veracode)/SOC/SIEM (Splunk, LogRhythm, ArcSight)/ Service-Now (including ISECOPS) KnowB4 (Phishing e-mail analysis)/Proofpoint/Active Directory/EPTM for both antivirus and encryption (Cylance, McAfee, Symantec)/CrowdStrike Falcon/ Firewall and IDS/IPS/Threat Management-Hunting/Certificate Management/IDAM (COTS and client apps).

I led a global, round-the-clock incident management team that swiftly addressed all DXC Cybersecurity incidents. My commitment to incident resolution, regardless of the scale or complexity, ensures robust Cybersecurity resilience and safeguards business continuity.• Directly engaged with C-level management/teams internally and with clients, showcasing effective communication and collaboration skills.• Led team transition to a global 'follow the sun' model, reducing costs by over 50% ($1.2 million) and demonstrating leadership and strategic planning abilities.• Implemented SIEM security monitoring, defining use cases and reducing false positives, enhancing security capabilities and incident response.• Deployed Service-Now ISECOPS module for streamlined incident tracking, resolution, and reporting, improving security incident management processes.

Ensured delivery of security services for HPE and DXC clients, such as Proctor & Gamble, AbbVie, Butterfield Bank, Pfizer, and RJ Reynolds. Managed global teams of up to 150 security professionals to provide comprehensive security delivery of: Security Incident Response/ Vulnerability Management (Qualys, Nexpose, Rapid7, InsightVM, Tenable.io, Veracode)/SOC/SIEM (Splunk, LogRhythm, ArcSight)/ Service-Now (including ISECOPS) KnowB4 (Phishing e-mail analysis)/Proofpoint/Active Directory/EPTM for both antivirus and encryption (Cylance, McAfee, Symantec)/CrowdStrike Falcon/ Firewall and IDS/IPS/Threat Management-Hunting/Certificate Management/IDAM (COTS and client apps).

Multiple job responsibilities with Internal Audit and Security Organizations• Performed audit consulting and conducted internal security investigations on ethics violations, security policy breaches, and potential security breaches across all accounts in the Americas region. Extended support globally as needed.• As Delivery Operations Practice Manager for Internal Audit, I had full responsibility for global audits related to service delivery for HP Enterprise Services clients. This included oversight and consulting on all audits within IA involving service delivery to clients. Responsibilities included identifying the audit universe, developing a three-year audit schedule, creating standardized audit guides, and executing multiple simultaneous audits. • As an Internal Audit Senior Project Manager, I managed and coordinated projects/audits across the corporation, including risk assessments, yearly audit planning, and scheduling. Additionally, I oversaw Sarbanes-Oxley IT audit testing in collaboration with external auditors.• As a Senior Information Systems Auditor, I led audits of the corporation's delivery organizations, accounts, and special projects. These audits covered various management processes such as security, business continuity, service levels. Additionally, I served as the regional audit compliance representative for EDS sites in Latin/South America, ensuring adherence to security policies. I also developed and implemented a global internal website to document, track, and approve deviations from corporate security standards.

Quality Control, Configuration Management, Disaster Recovery, Information Security, Service Desk Management, Account Delivery Management• Account Delivery Manager – Managed all aspects of the National Student Loan Database System (NSLDS) Production environment including management of all datacenter operations and the development and testing of the NSLDS Disaster Recovery procedures. Single interface with customers to ensure compliance with contract delivery specifications. • Quality Control - Assured that all policies, standards, and procedures applying to all Operating systems were adhered to, assuring full support of all end-users and customers. Reviewed all functional specifications for the implementation of the company’s global SAP/R3 environment, insuring accuracy, completeness, and adherence to standards and procedures. • Configuration Management – Managed scheduling and testing of all hardware/software upgrades across all systems/platforms. • Disaster Recovery - Developed and tested recovery procedures for all customer and internal systems, including coordinating all functions in the event of an actual disaster. • Information Security - Managed support for all computer security administrators, refining policy and resolving issues/problems when necessary to ensure that data and system integrity remain intact.• Delivery Operation - performed all aspects of Data Center Service Delivery including Problem Management, Security Management, Change Control, and Disaster Recovery