• Developed and managed teams of professionals dedicated to ensuring successful completion of projects within given timelines and budget, and in accordance with all state and federal regulations.• Collaborated with senior management on strategic initiatives that drove organizational success.• Managed all aspects of Claims technology including but not limited to, Business Analysis, Project Planning, Business/IT Requirements Drafting and Control, Business Testing and Final Integration / Implementation.• Managed all Claims vendors including but not limited to, vendor evaluation and selection, security review, contract negotiation, integration planning, performance monitoring, and cultivating and managing long term win/win strategic partnerships.• Developed and managed a team of compliance and legal professionals responsible for all aspects of claims compliance including state and federal claims reporting, interpreting regulation changes and providing direction to claims leadership, licensing controls and monitoring, collaboration with state and federal regulators to ensure compliance with applicable laws and regulations.• Developed and managed a team of learning and development associates responsible for all aspects of Claims training including new hire onboarding, system and compliance training, career pathing and development, management of organizational Learning Management System (LMS), development and presentation of all training material, including both classroom presentation and eLearning.• Managed budgeting processes, ensuring alignment with corporate objectives while meeting all regulatory requirements.• Drafted policies and procedures governing daily operations at all levels of the organization.• Demonstrated strong problem-solving skills, resolving complex issues quickly and efficiently.

• Developed and managed a team of 10+ professionals focused on process improvement, training, and compliance.• Developed and implemented processes and procedures to ensure compliance with company policies and regulations.• Coordinated training programs designed to enhance team performance related to claim handling.• Presented findings at executive meetings regarding key initiatives within the department.• Identified opportunities for process improvement within the department's operations.• Directly responsible for cultivating and managing long term win/win strategic vendor partnerships.

• Successfully managed projects with tight deadlines and limited resources.• Coordinated team members to ensure tasks were completed on time and within budget.• Collaborated with cross-functional teams across multiple departments and vendors to achieve goals.• Documented project requirements, processes, and procedures.• Provided clear direction to internal teams, setting expectations and due dates for deliverables.• Managed vendor identification and onboarding.

• Developed methods for measuring process performance against established standards.• Trained personnel on new processes or procedures related to quality control activities.• Performed gap analysis between current state processes and desired outcomes.• Collaborated with stakeholders to analyze processes, identify areas of improvement, and develop solutions.• Developed and implemented process improvement initiatives to increase efficiency and reduce costs.

• Developed and maintained relationships with key stakeholders to ensure successful implementation of learning initiatives.• Identified opportunities for process automation within Learning and Development operations.• Created and delivered content for internal and external websites related to Learning and Development topics.• Monitored customer feedback mechanisms such as surveys or focus groups to measure satisfaction levels with training offerings.