Senior Manager, Support Services
Current
Mar 2023 - Present
AeroLeads people directory · profile
George Metry Email & Phone Number
Senior Manager, Support Services @ TheCRM | Helping auto & RV dealerships increase sales with Olivia AI: the all-in-one platform that’s so advanced, it’s simple.
at
TheCRM Corporation
1 work email found
@concepttechnologyinc.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Support Services @ TheCRM | Helping auto & RV dealerships increase sales with Olivia AI: the all-in-one platform that’s so advanced, it’s simple.
Location
Land O' Lakes, Florida, United States
Who is George Metry? Overview
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Quick answer
George Metry is listed as Senior Manager, Support Services @ TheCRM | Helping auto & RV dealerships increase sales with Olivia AI: the all-in-one platform that’s so advanced, it’s simple. at TheCRM Corporation, based in Land O' Lakes, Florida, United States. AeroLeads shows a work email signal at concepttechnologyinc.com and a matched LinkedIn profile for George Metry.
George Metry previously worked as Senior Manager, Support Services at Thecrm Corporation and Technical Support Specialist at Thecrm Corporation. George Metry holds Bachelor'S Degree, Computer Software Engineering from Western Governors University.
Company email context
Email format at TheCRM Corporation
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{first_initial}{last}@concepttechnologyinc.com
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AeroLeads found 1 current-domain work email signal for George Metry. Compare company email patterns before reaching out.
Profile bio
About George Metry
TheCRM is the premier AI-driven selling system in the Automotive, RV, and Motorsports industries. Thanks to Olivia AI, everything is built to work together so you get a seamless integration without the hassle. Olivia automates call notes, personalizes emails for each lead, conducts real-time inventory checks, and so much more. Why piece together solutions when you can have all your data in one powerful platform? Don't rely on outdated tools – upgrade to a system built for today’s market demands. Interested in learning more? Connect with me here on LinkedIn, visit our website at www.TheCRM.com, or email hello@TheCRM.com to explore how TheCRM Corporation can elevate your dealership’s sales interactions.
Listed skills include Active Directory, Microsoft Office, Computer Hardware, Troubleshooting, and 41 others.
Current workplace
George Metry's current company
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10 roles
George Metry work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
- Setup and install new RV dealers with TheCRM software and training the sales representatives and sales managers on how to use and build reports within the system
- Provide support for said newly installed system
Jan 2023 - Mar 2023
System Engineer
- Providing escalations support for more than 175 clients across all industries, solving a wide variety of issues using remote support and monitoring tools, maintaining a known-resolution documentation, and offering.
- Assisting with several projects to improve the efficiency of the company such as creating new forms for user and machine on-boardings for use with our more than 175 clients
- Deploying servers, switches, firewall and network probe devices
- Responding to RMM server and critical issue alerts to be more proactive for our clients
- Currently hold a SME (Subject Matter Expert) role for the Mitel communications system
- Currently hold a SME role for Addigy RMM for MacOS and iOS devices
Jul 2021 - Sep 2022
Service Desk Team Lead
- Responsible for leadership, management, and accountability for the L1 helpdesk team, handling all aspects of guidance, discipline, training, onboarding, and QA, working closely with the Service Desk Manager to.
- Participated in regular meetings with company leadership to identify issues and solutions to issues. Participated in quarterly and annual planning, laying out future goals, with driving metrics in order to track.
- Served as Tier 2/3 escalation point for service request and incidents
- Managed difficult client escalations with an eye for win/win/win outcomes and white-glove client experience
Nov 2020 - Jul 2021
Support Analyst
- Provided remote support for more than 175 clients across all industries, solved a wide variety of issues using remote support and monitoring tools, maintained known-resolution documentation, and offered excelled.
- Consistently resolved the most incidents per month, for every month served, with overall top-notch customer satisfaction scores
- Achieved a promotion to the Advanced Support team (Level 2 Support) after less than six months of tenure
Oct 2019 - Nov 2020
Techncial Consultant
* Front facing with customers* Triage phone and tablet problems* Repair phones as needed
Jun 2018 - Oct 2019
It Analyst
Nashville Cyber Security
* Initial setup of servers* Maintain server security* Manage/maintain server storage and mapping drives onto business computers* Troubleshooting network/connectivity issues as applicable
Jul 2017 - Jan 2018
Technical Support Analyst
* Answering technical support customer calls* Fixing printing issues relating to software* Troubleshooting network/connectivity issues remotely* Providing service to company software installed on client machines
Sep 2016 - Aug 2017
Hardware Technician
* Fix various hardware ranging from desktops to laptops* Fix various problems with all phones and tablets* Reinstall operating systems and various software
Nov 2014 - Feb 2017
Financial Services Representative
* Accounts Payable - processing incoming invoices and checks* Cash receipts* Processed sales tax returns for all 50 states including monthly and quarterly returns
Feb 2014 - Aug 2014
1 education record
George Metry education
FAQ
Frequently asked questions about George Metry
Quick answers generated from the profile data available on this page.
What company does George Metry work for?
George Metry works for TheCRM Corporation.
What is George Metry's role at TheCRM Corporation?
George Metry is listed as Senior Manager, Support Services @ TheCRM | Helping auto & RV dealerships increase sales with Olivia AI: the all-in-one platform that’s so advanced, it’s simple. at TheCRM Corporation.
What is George Metry's email address?
AeroLeads has found 1 work email signal at @concepttechnologyinc.com for George Metry at TheCRM Corporation.
Where is George Metry based?
George Metry is based in Land O' Lakes, Florida, United States while working with TheCRM Corporation.
What companies has George Metry worked for?
George Metry has worked for Thecrm Corporation, Concept Technology Inc., Asurion, Nashville Cyber Security, and Uniguest, Inc..
How can I contact George Metry?
You can use AeroLeads to view verified contact signals for George Metry at TheCRM Corporation, including work email, phone, and LinkedIn data when available.
What schools did George Metry attend?
George Metry holds Bachelor'S Degree, Computer Software Engineering from Western Governors University.
What skills is George Metry known for?
George Metry is listed with skills including Active Directory, Microsoft Office, Computer Hardware, Troubleshooting, Information Technology, Software Installation, Internet Protocol Suite, and Domain Name System.
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