George Mitchell Email & Phone Number

Dallas, TX, US

• Answering any technical questions regarding the latest mobile technology.
• Commuting to local retail cell phone sales centers to promote our services (Verizon, AT&T, T Mobile, Spirit etc.)
• Providing services via diagnosing the product, installing/uninstalling software apps, updating software and setting up claims for hardware-related incidents.Setting up all electronic devices for clients
• Creating and closing tickets via Service Now.
• Assisted users with Dropbox, Google Workspace and OKTA.

Philadelphia, PA, US

Mountain View, California, US

• Responsible for customer-facing providing tech services either by phone or through chat (Slack)
• Reporting incidents that may impact the front line of users whether it be application-based or outages.
• Troubleshooting ALL issues that may arise either in ATLAS Expert Support or Service Desk.
• Track all occurring or reoccurring issues, follow up with customers via slack or phone using Service NOW /Salesforce ticketing system
• Follow all trends and report to ATLAS Support with any incidents that may be occurring that causes impact.
• Responsible for locking and unlocking accounts via Web Serve as well as creating new passwords for existing onboarding users.

Irving, Texas, US

• Provided technical resolution that included but is not limited to the following: Identifying, researching, and resolving technical problems, timely response to telephone calls and Chat Support, email, and personnel.
• Accurately document, track, and monitor the reported problems/issues to ensure a timely resolution via Salesforce.
• Escalate important or reoccurring issues causing an impact on Service Levels to the department Business Analysts and Team Leads.
• Using ticketing services like ServiceNow and Salesforce; creating remedy tickets to resolve new arising issues with Applications.
• Work in various inbound call queues as assigned by Workforce Management
• Uninstalling & Reinstalling Adobe products as well as CSOS client & CSOS retrievals (import/exporting securities/certs)

Madison, WI, US

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Run diagnostic programs to solve problems; resolve technical problems related to multiple areas of IT including LAN, WAN and other systems.
• Dispatch incidents if no resolution is found to other departments to get to point of resolution.
• Follow up with customers to ensure issue has been resolved.
• Assist with instructing users with installation of peripherals; troubleshooting issues with printers and other applications that might be malfunctioning.
• Assist with unlocking user accounts, password resets as well as creating new passwords for users; troubleshooting breach of security or phishing/spam issues as well.

Nashville, Tennessee, US

• Provided protection, repair, installation, and expert support for all devices including Apple Devices (iPhone, iPad, MacBooks, AirPods, beats devices), Windows desktops, and laptops.
• Assisted with hardware and software issues with ALL Apple products (i.e. MacBook Air/Pro, Windows PC, iPhone, watches, etc) Resolved problems with malfunctioning products, installed software, modified, and repaired.
• Set proper customer expectations and maintained customer until issue resolution while maintaining 95% Customer Satisfaction rate as well as 92% issue resolution with metrics.
• Properly documented and processed repair orders for clients with hardware/software issues with ALL electronics, and home appliances.

Cupertino, California, US

• Provided top-level technical support with issues regarding ALL Apple Products and issues with Apple ID’s and iCloud services; gathering logs files to submit RTA’s to engineering for resolution.
• Managed incoming calls and consults while maintaining commitments to call customers back with updates as well as setting up genius bar appointments, repairs, appeasements CRU, and CS codes.
• Set proper customer expectations and maintained customer until issue resolution while maintaining 95% Customer Satisfaction rate as well as 92% issue resolution.
• Assisted with hardware and software issues with ALL Apple products (i.e. MacBook Air/Pro, Windows PC, iPhone, watches, etc) Resolved problems with malfunctioning products, installed software, modified, and repaired.
• Used iCloud services application to investigate customer concerns with billing, unlocking Apple IDs, canceling services as well as disabled accounts.
• Assistance with selling and providing coverage with AppleCare on all devices as well as addressing any discrepancies with billing issues or cancellations.

Menlo Park, CA, US

• Managed the public information on the Facebook platform which included social media posts, videos pictures.
• Collaborated with other reviews on how to analyze and review user profiles, videos, and text-based content and or investigated, escalated, and resolved issues that were reported by users or items that were flagged by.
• Set proper expectations and maintained proper guidelines with policies while maintaining 95% satisfaction/resolution with metrics.

Ridgefield Park, NJ, US

• Delegated task between 30-40 group members on the Voice Recognition Team
• Input data and logging information of failed results in the system to submit to the engineering company.
• Complete and submit daily progress/performance via Excel three times a day
• Attend daily meetings and report progress, conflict, and ideas to management.
• Assisted with guiding testing with voice utterances for Bixby as well as managing the census of Samsung Products versus other mobile device services or companies like Apple and other competing competitors.

Garland, TX, US

• Taught K-12 graders in All Subjects; created lesson plans as well as inputting graders in the computer and providing conferences with parents/ guardians about trouble areas or any other issues that require attention.
• Actively participating in monthly trainings and meetings that corresponded with the active learning and methods of success in teaching as well as recreating teaching best practices to provide better education for the.
• Organize a tutoring environment to promote productivity and learning.

• Responsible for creating programs, working intensively with students, and ensuring their success.
• Held team meetings to manage expectations, make team changes, and request information about students and successful teaching strategies.
• Collaborate with lead CEO and CFOs to recognize issues students are facing and recommend solutions.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
• Responsible for creating culture awareness cards, and grant writing as well as responsible for the front desk (i.e answering phones, data entry as well as programs and special projects for award ceremonies, travel and.

San Antonio, Texas, US

• Quickly and efficiently review records
• Accurately diagnose the source of data defect in records
• Follow prescribed course of action to remediate defective records including but not limited to modify or update the record based on action criteria, or refer the record to a supervisor for assistance
• Update the TCC system with the appropriate data fixes, notes, dispositions and record statuses
• Completing surveys with homeowners as requested by their homeowner's insurance carrier, collecting accurate data with excellent customer service skills.
• Using time efficiently with minimum supervision.

El Dorado, Arkansas, US

Information Technology Management, Computer/Information Technology Administration And Management

Master Of Arts - Ma, Marriage And Family Therapy/Counseling

Masters Of Art, Media Psychology

Bachelor Of Science (B.S.), Psychology