George Moore Email & Phone Number

Miami/Fort Lauderdale Area

Dallas,Tx

Genesys IRDCMECCPulseAvaya Avaya Aura CM6.3System ManagerSession ManagerACME SBCInGate SBCOaisys call recording Genesys Stream Manager call recording Nuance IVR EVM speech to text

Dallas/Fort Worth Area

Coordinated set up, troubleshooting, and on-call support for the Avaya Phone System within local call center, external customers and back up for call centers throughout the US.Participated in major switch upgrade from InterTel switches to AvayaIP forDallas,Charlotte and Memphis call centers, achieving schedule and quality goals with a 50% reduction in maintenance costs. Consistently maintained telecommunications systems throughout the enterprise,with zero call center downtime.

Dallas/Fort Worth Area

Managed facilities for up to 100,000 sq. ft call center and office facility. Coordinated international and domestic vendor relations, domestic moves, meeting set-ups, furniture configurations, security systems, mail and shipping operations, phone switch and corporate cell phone program. Completed migration of total corporate cell phone program to single provider resulting in $1 million annual savings.Developed and administered mail operations resulting in reducing headcount by 50%. Coordinated and directed the layout, design, of multiple cubical configurations establishing standards for a “call-center” environment. Negotiated contracts for copy and fax machines, printing etc leading to cost effective service delivery. Coordinated negotiations for international mobile phone contract. Developed integration plan for roll-out of international mobile phone plan. Managed maintenance and service for all corporate infrastructure equipment.

Addison Tx

Supervised mail circulation for corporate office and 53 regional sites, inventory control, security system, and postage meter control. Worked closely with building management, engineers, and vendors to ensure proper and timely follow up on facility related issues. Designed and implemented mail pieces for 53 distribution centers and reduced cost 50% from previous years. Developed and implemented standards for facilities, mail services, receptionists, supply services and maintenance on an annual basis accommodate evolving business needs. Successfully implemented and managed national records retention program for all corporate locations.