George Morrow Email & Phone Number

Metairie, La, Us

Metairie, La

CAD /Software Administrator at multi-discipline, international consulting firm serving the oil and gas and industrial markets. Related products: Bentley AutoPLANT - Bentley Projectwise -CADWorx - PDMS - AutoCAD - Leica Geosystems Laser Scanning -Cyclone/ Cloudworx

Hiring/Training and Supervision of Technical Support EngineersConceptualization and Implementation of Knowledge Base and Support Incident databaseCreation and demonstration of Support related presentations at worldwide Customer SummitsSupervision of Support area of Web siteSupervision of testing as required by Quality Assurance groupAdministration of ONYX Customer Center

Liaison between the Development and Sales staffs, which ensured the following: That products were accurately represented That release dates were met.That program bugs and enhancement requests were tracked prioritized and corrected in a timely mannerThat technical and design innovations in the industry were implemented ahead of our competition. Restructured the Technical Support and QA departments which resulted in a much quicker and concise response to customer queries.Administered training of staff on new releases of software.Instrumental in developing AutoCAD-based applications for plan design software which resulted in the creation of the following software products: Pro-Pipe, Pro-Iso, Pro-Flow, Pro-Plant/Steel.Controlled and developed product interfaces and implemented new development methods