George Mourgos Email and Phone Number

Driving business growth: Develop and implement strategies to grow the business, including sales and marketing strategies Building relationships: Maintain and develop relationships with clients and prospects, and understand their needs Identifying new opportunities: Research new markets and competitors, and identify areas for potential clients Overseeing projects: Oversee growth projects, and collaborate with sales and design teams to ensure requirements are met Forecasting revenue: Make sales projections and revenue forecasts Training: Train junior salespeople to improve sales goals Negotiating: Negotiate with various stakeholders Communicating: Communicate clearly and efficiently with all stakeholders, including customers, peers, and subordinates

● Represented Zoom’s Professional Services Org to clients across the world and highlighted the reason they needed Zoom● Achieved and exceeded sales quotas (Average 200% target). Averaged $4million in Services and another $6million in hardware ($10million total) per year.● Built, tracked, maintained, and forecasted opportunity pipeline using Salesforce CRM.● Created a Statement of Work that included itemized pricing based on discussions with clients to best suit their needs while adhering to Zoom’s standards.● Was the main and oftentimes only point of contact with the client to determine Zoom’s viability and probability for a successful deployment of Zoom’s platform.● Met with reps across Zoom covering different verticals to ensure their opportunities were sufficiently supported.● Liaised with the implementation team to assist in project delivery to ensure client satisfaction and keep the project on schedule.

● Responsible for the overall leadership and lead role in managing the implementation projects ● Maintains complete control on project schedule, budget, and risk issues● Sets and manages customer expectations● Creates and executes project work plans● Communicates effectively with customers to identify needs● Continually seeks opportunities to increase customer satisfaction and deepen customer relationships● Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery● Supports pre-sales processes and working with sales and account management professionals to win new business: implementing business, proposal review and refinement, recruiting and staff development● Maintains reporting on capacity, amount of implementation work, and future outlook in order to advise strategic direction setting

● Responsible for delivering projects on time and within the designated budget.● Managed over $7 Million in projects across the US.● Point of contact for all internal and external communications and documentation, including project schematics and architectural blueprints.● Directly responsible for any personnel on any project, whether on-site or remote. Including sales, design engineers, fabrication technicians, installers, programmers and subcontractors.● Provided detailed progress reports to all stakeholders.

● Managed the design, installation, and commissioning of new facilities for multiple clients across the US.● Responsible for $5 million in projects across the US.● Created AV & Technology standards that clients could use to maintain their new facilities once proper training and handoff were conducted.● Managed and oversaw the scheduling of every contractor, employee sometimes numbering over 100 depending on the scale of the project.● Ensured the budget was maintained and materials and equipment were procured in a timely manner to prevent delays.

● Managed the design, installation, and commissioning of new facilities for multiple clients across the US.● Created AV & Technology standards that clients could use to maintain their new facilities once proper training and handoff were conducted.● Managed and oversaw the scheduling of every contractor, employee sometimes numbering over 100 depending on the scale of the project.● Ensured the budget was maintained and materials and equipment were procured in a timely manner to prevent delays.● Trusted to oversee projects that cumulatively brought the company over $4 million in the US alone.

● Performed data gathering with the client● Designed, programmed and implemented entire Avaya IP Office product line● Acted as Tier 3 support for on-site technicians● Turn up PRI, T1, SIP, MPLS, Analog circuits● Performed Administrator training

● Follow customer service and ticket handling guidelines to ensure required response time criterion are met● Monitor service request queues and work the requests within them to resolution● Navigate a variety of remote access servers and systems to provide basic troubleshooting of MAC and repair issues throughout enterprise-level communication infrastructures● Perform troubleshooting of endpoints, peripheral devices, and additional customer premise equipment that relate to the voice network infrastructure● Provide technical support to customers and onsite technicians through a central support desk● Ensure the Timely restoration of voice CPE service failures is reached through best practices and problem assessment● Work with appropriate internal and external groups to resolve reported troubles● Escalate complex issues that require an advanced level of skill set both internally and externally● Administer end user training as required● Interact with, and provide timely status updates to: Clients, Technicians, Dispatchers, Customer Agents, Account Executives, Project Managers, Engineers, and Analysts● Maintain an accurate and timely status/history of the service event through status updates and task debrief in the company’s ticketing system

● Performing installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment● Diagnosing and troubleshooting intermediate to complex issues dealing with computer operating systems, applications, hardware, networks, and analog/VoIP phone systems● Serve as an intermediary between end users and third-party vendors for hardware and software support issues● Documenting support procedure within a helpdesk ticketing environment● Avaya telephone and voicemail system management● Recycling of electronic devices such as, computers, servers, printers, and associated devices