Medical Records Specialist
Current• Process medical records requests, both outgoing and incoming• Schedule specialty appointments for patients outside of the family practice• Worked with outside facilities and directly with patients to help them navigate the healthcare system • Updated documents to reflect HIPAA guidelines• Created training materials and collected data regarding call flow for the call center• Work directly with clinicians to provide a holistic experience for patients• Verified insurance benefits and eligibility• Communicated care plan with patients via to provide updates on upcoming appointments and any changes in their care plan