George Mukasa

George Mukasa Email and Phone Number

Quality assurance specialist/consultant (LSS) @ Prudential Uganda
kampala, kampala, uganda
George Mukasa's Location
Uganda, Uganda
George Mukasa's Contact Details

George Mukasa personal email

n/a
About George Mukasa

I am well versed in Quality assurance metrics and offering over 9 years of proven expertise in the field. Insightful Skilled professional at process design, development and implementation, Data analysis and expertise in evaluation and auditing methodology design. Skilled in Customer Relationship Management (CRM), Customer Satisfaction, Contact Centers, Management, and Team Leadership.

George Mukasa's Current Company Details
Prudential Uganda

Prudential Uganda

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Quality assurance specialist/consultant (LSS)
kampala, kampala, uganda
Website:
prudential.ug
Employees:
133
George Mukasa Work Experience Details
  • Prudential Uganda
    Quality Assurance
    Prudential Uganda Sep 2021 - Present
    Customer Journey Improvement.
  • M-Kopa
    Quality Assurance Lead
    M-Kopa Apr 2019 - Jun 2022
    Kampala, Uganda
    Assessing agent performance, monitoring calls, monitoring trends, identifying and implementing tools targeted towards improving internal processes within your business, identifying the quality of customer experience and the general performance of your business, Designing evaluation programs and competitor call center analysis
  • M-Kopa Solar
    Quality Assurance Analyst
    M-Kopa Solar Sep 2016 - Apr 2019
    Hq Lubowa, Uganda
  • Ison Xperiences Ltd - Leading Global Cx Management Company
    Quality Assurance Analyst & Trainer
    Ison Xperiences Ltd - Leading Global Cx Management Company Apr 2015 - Sep 2016
    Uganda
    • Designing call center training curriculum and carried out all trainings.• Quality processes and tools design, implementation, and maintenance.• Supporting Customer care in achieving and maintaining quality interactions with clients.• Creating and achieving quality objectives.
  • Ison Xperiences Ltd - Leading Global Cx Management Company
    Quality Assurance Analyst
    Ison Xperiences Ltd - Leading Global Cx Management Company Mar 2014 - Apr 2015
    • Quality processes and tools design, implementation, and maintenance.• Supporting Customer care in achieving and maintaining quality interactions with clients.• Creating and achieving quality objectives.
  • Ison Xperiences Ltd - Leading Global Cx Management Company
    Customer Service Representative And Repeat Agent
    Ison Xperiences Ltd - Leading Global Cx Management Company May 2013 - Mar 2014
    Uganda
    Handling customer queries on call.Managing and part of the Repeat call project which was aimed at ensuring customer satisfaction. I would contact repeat callers and find out their reasons for multiple contacts to us and ensure their satisfaction.
  • Volutary Services For Community Development
    Technician
    Volutary Services For Community Development Jan 2010 - 2012
    Uganda
  • Dynamic Radio Broadcasting Corp.
    Technician
    Dynamic Radio Broadcasting Corp. Jan 2011 - 2011
    Uganda
  • Posta Uganda Limited
    Field Inspector
    Posta Uganda Limited Jan 2007 - 2007
    Uganda
    Bus and mailing system inspection.

George Mukasa Skills

Management Call Centers Customer Satisfaction Telecommunications Customer Service Team Leadership Team Management Troubleshooting Vendor Management Crm

George Mukasa Education Details

Frequently Asked Questions about George Mukasa

What company does George Mukasa work for?

George Mukasa works for Prudential Uganda

What is George Mukasa's role at the current company?

George Mukasa's current role is Quality assurance specialist/consultant (LSS).

What is George Mukasa's email address?

George Mukasa's email address is ge****@****opa.com

What schools did George Mukasa attend?

George Mukasa attended Six Sigma Academy Amsterdam, Kyambogo University, Kyambogo University, Nakawa Voc. Training Institute.

What skills is George Mukasa known for?

George Mukasa has skills like Management, Call Centers, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Team Management, Troubleshooting, Vendor Management, Crm.

Who are George Mukasa's colleagues?

George Mukasa's colleagues are Frances Nakawombe, Massa Salim, Natasha Kasujja, Agaba Kenneth, Jolly Kate Mukimba, Andrew Aremwaki, Muhire Angella.

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