George Mukasa Email and Phone Number
George Mukasa work email
- Valid
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George Mukasa personal email
I am well versed in Quality assurance metrics and offering over 9 years of proven expertise in the field. Insightful Skilled professional at process design, development and implementation, Data analysis and expertise in evaluation and auditing methodology design. Skilled in Customer Relationship Management (CRM), Customer Satisfaction, Contact Centers, Management, and Team Leadership.
Prudential Uganda
View- Website:
- prudential.ug
- Employees:
- 133
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Quality AssurancePrudential Uganda Sep 2021 - PresentCustomer Journey Improvement.
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Quality Assurance LeadM-Kopa Apr 2019 - Jun 2022Kampala, UgandaAssessing agent performance, monitoring calls, monitoring trends, identifying and implementing tools targeted towards improving internal processes within your business, identifying the quality of customer experience and the general performance of your business, Designing evaluation programs and competitor call center analysis -
Quality Assurance AnalystM-Kopa Solar Sep 2016 - Apr 2019Hq Lubowa, Uganda
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Quality Assurance Analyst & TrainerIson Xperiences Ltd - Leading Global Cx Management Company Apr 2015 - Sep 2016Uganda• Designing call center training curriculum and carried out all trainings.• Quality processes and tools design, implementation, and maintenance.• Supporting Customer care in achieving and maintaining quality interactions with clients.• Creating and achieving quality objectives. -
Quality Assurance AnalystIson Xperiences Ltd - Leading Global Cx Management Company Mar 2014 - Apr 2015• Quality processes and tools design, implementation, and maintenance.• Supporting Customer care in achieving and maintaining quality interactions with clients.• Creating and achieving quality objectives.
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Customer Service Representative And Repeat AgentIson Xperiences Ltd - Leading Global Cx Management Company May 2013 - Mar 2014UgandaHandling customer queries on call.Managing and part of the Repeat call project which was aimed at ensuring customer satisfaction. I would contact repeat callers and find out their reasons for multiple contacts to us and ensure their satisfaction.
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TechnicianVolutary Services For Community Development Jan 2010 - 2012Uganda
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TechnicianDynamic Radio Broadcasting Corp. Jan 2011 - 2011Uganda -
Field InspectorPosta Uganda Limited Jan 2007 - 2007UgandaBus and mailing system inspection.
George Mukasa Skills
George Mukasa Education Details
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Six Sigma Academy AmsterdamProject Management -
2Nd Upper -
Diploma In Electrical Eng.
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Nakawa Voc. Training Institute2
Frequently Asked Questions about George Mukasa
What company does George Mukasa work for?
George Mukasa works for Prudential Uganda
What is George Mukasa's role at the current company?
George Mukasa's current role is Quality assurance specialist/consultant (LSS).
What is George Mukasa's email address?
George Mukasa's email address is ge****@****opa.com
What schools did George Mukasa attend?
George Mukasa attended Six Sigma Academy Amsterdam, Kyambogo University, Kyambogo University, Nakawa Voc. Training Institute.
What skills is George Mukasa known for?
George Mukasa has skills like Management, Call Centers, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Team Management, Troubleshooting, Vendor Management, Crm.
Who are George Mukasa's colleagues?
George Mukasa's colleagues are Frances Nakawombe, Massa Salim, Natasha Kasujja, Agaba Kenneth, Jolly Kate Mukimba, Andrew Aremwaki, Muhire Angella.
Not the George Mukasa you were looking for?
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George William Mukasa
Sales And Trade Marketing, Water Safety/Environmental Protection, Blue Oceans Advocate.Kampala2gmail.com, gmail.com1 +256776XXXXXX
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George Mukasa
Kampala
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