Responsible for the complete solution delivery for major integration projects.• Work with sales and regional consultants to ensure solution feasibility.• Conduct the business analysis.• Build the solution document.• Oversee the development, testing and implementation of the solution.

NMS engineer for SolarWinds platform.• Install, maintain, troubleshoot, and resolve problems related to SolarWinds platform.• Create customizations to the default SolarWinds setup.• Juniper firewalls administration.• Bild and work with VMware virtualized infrastructure in pre-production environment.• Give training to different teams within the organization.

Second level support for network facing applications. • Taking ownership of technical issues and working with L3 development teams to resolve more advanced issues when necessary.• Monitor backend servers for availability and performance. providing monthly SLA reports.• Test upgrades and patches before new releases.• Fully responsible for the Unix monitoring servers in prod and pre-prod.

Level one support for Orange Business IT environment. • Single point of contact for all IT related incidents. Responsible for documenting, troubleshooting, and resolving all IT/PC related incidents.• Provide timely and professional technical support and updates for all IT incidents. • Perform technical escalations in line with the Fault Management policy. • Ensure incidents are routed to the proper next level/organization as part of the incident management process. • Monitoring mission critical applications/servers to ensure service availability as per the agreed SLAs.

System and LAN administrator.• Responsible for managing and setting up users and computers accounts through AD.• Manage and monitor DHCP, DNS and firewall.• Install and patch Windows Update via WSUS.

IT support.• Provide on-site technical support for customers from PC hardware incidents to troubleshooting LAN connectivity and routing problems.• Managing the company’s local IT assets and managing the mailing system.