George Ochoa Email and Phone Number

Change Management/Senior Business Analyst professional with experience in Waterfall / Agile scrum methodologies coupled in analytical & project management skills, interpreting business stakeholder’s needs into operational requirements, extensive corporate knowledge and training, and the capability to interact and engage professionally with a diverse group such as executives, business stakeholders, subject matter experts and personnel at all levels. Expertise in Microsoft Teams, Word, Excel, Visio, Aspect, Uniphi Connect, IVR, SQL, XML, JSON, MS Project, HP Quality Center Administration, WRIKE, Basecamp, JIRA, TFS, PEACE, CCS, People Soft, E-Talk, Verint, Acurint, I3, ERCOT, Outlook & Salesforce. Facilitation and delivery in new hire and exempt training. I’m fluent in Spanish with speaking, reading, writing and translating documents. I’m experienced in energy, gas, oil, banking, financial, aviation, servicing, mortgage, & default support. Reputation as a highly motivated, energetic professional who adds value to teams, individual efforts that provides creativeness and innovative solutions to business problems. Produce achievements of organizational goals using effective communication and interpersonal technical skills so that established deliverables are met cost effectively and ensure delivery of project implementation timelines.Specialties: Business Analysis & Process, Process Improvement, Project Delivery, Operations, HP Quality Center Administration, Customer Service, Project Management, Linguistics