Use information from customers todiagnose tech issues and walk customersthrough the steps needed to fix variousproblems;Check for customer problems and fixes inthe solutions database and add newinformation to the database when and ifnew problems and fixes arise;Upon solving incidents, look at the rootcause of the issue and suggestprocesses/procedures improvements wherepossible; Software used:Specific company tool;Microsoft Excel – Advanced level;

Responsible with delivering documents thatcame into the company circuit and helpingin order to commercialize different types ofinsurance products and services;Software used:Specific insurance tool;Customers database;Microsoft excel;