Sales Associate
Colchester, England, United Kingdom
Cash Handling:Accurately count, verify, and manage currency exchanges, ensuring precision in every transaction.Handle large amounts of cash, up to £200,000 at any one time, while maintaining security protocols and minimising discrepancies.Process currency transactions, buying and selling foreign currencies.Customer Service:Greet customers in a friendly and professional manner, creating a positive first impression of Eurochange.Provide exceptional customer service by addressing inquiries, offering product information, and assisting with currency exchange options.Maintain a helpful and approachable demeanor, addressing customer concerns and resolving issues promptly.Transaction Processing:Enter transactions accurately into the computer system, following company procedures.Verify customer IDs and adhere to KYC guidelines for documentation.Calculate transparent exchange rates, fees, and total amounts.Cash Balancing and Reporting:Reconcile cash drawers at shifts' start and end, addressing discrepancies.Create daily financial reports summarizing transactions and cash on hand.Collaborate with management to resolve discrepancies and ensure accuracy.Product Knowledge:Stay updated on exchange rates, market trends, and economic factors.Educate customers on currency denominations and conversion rates.Compliance and Security:Follow company policies, including AML compliance.Maintain security protocols to ensure customer and cash safety.Cross-Selling and Upselling:Spot opportunities to enhance the customer experience through additional services.Communicate benefits effectively, contributing to increased revenue.Team Collaboration:Collaborate with colleagues to improve efficiency.Support during peak periods, fostering a positive team environment.Maintaining Workspace:Organize and maintain a clean, welcoming workspace.Keep supplies, forms, and materials accessible and neat.