Resolved complex technical issues related to networks, operating systems and applications.Trained staff members on the use of new hardware and software technologies.Administered Microsoft 365 tenant.Analyzed user needs to determine functional requirements for new technology solutions.Conducted research on emerging technologies in support of system development efforts.Completed acquisition and installation of new physical network including cabling and… Show more Resolved complex technical issues related to networks, operating systems and applications.Trained staff members on the use of new hardware and software technologies.Administered Microsoft 365 tenant.Analyzed user needs to determine functional requirements for new technology solutions.Conducted research on emerging technologies in support of system development efforts.Completed acquisition and installation of new physical network including cabling and devices. Show less

Administered Microsoft 365, SharePoint, and Azure resource, as well as maintenance and updates of Power Automate flows. Monitored and managed Meraki resources, including the consultation and providing detailed instructions for office relocation. Provided remote technical support for, as well as integration and configuration of, solutions and assets utilized by clients.

Designed, developed, and deployed a digital document management system, which facilitated the efficient handling and storage of records. Completed a digital transformation of more than ten years' worth of records, converting them into a digital format for ease of access and retrieval.Provided legal research and analysis assistance, including the drafting and revision of policies, procedures, legal documents, and contracts.Integrated practice management, document management, and… Show more Designed, developed, and deployed a digital document management system, which facilitated the efficient handling and storage of records. Completed a digital transformation of more than ten years' worth of records, converting them into a digital format for ease of access and retrieval.Provided legal research and analysis assistance, including the drafting and revision of policies, procedures, legal documents, and contracts.Integrated practice management, document management, and communication systems into a unified communications platform.Implemented security and disaster recovery policies and procedures that enabled staff to seamlessly transition to securely working remotely at the onset of the pandemic; ensuring the safety of our team members while maintaining business continuity.Administered Microsoft 365, SharePoint, and Azure AD Resourced. Upgraded and maintained network hardware, including acquiring, implementing, and deploying Meraki assets.Provided technical support to firm users. Show less

Designed, integrated, and deployed eCommerce, communications, accounting, and reporting systems for a client. These systems proved to be highly effective, allowing our client to scale their operations from annual sales of $30 thousand to over $3 million.Developed novel solutions for niche clients including sports tournament administrant and tracking systems, advanced color quantization, and communication solutions.Oversaw corporate accounting, vendor communications, and project… Show more Designed, integrated, and deployed eCommerce, communications, accounting, and reporting systems for a client. These systems proved to be highly effective, allowing our client to scale their operations from annual sales of $30 thousand to over $3 million.Developed novel solutions for niche clients including sports tournament administrant and tracking systems, advanced color quantization, and communication solutions.Oversaw corporate accounting, vendor communications, and project management. Show less

Developed and implemented an innovative computer configuration and customization solution, reducing the on-bench time from a labor-intensive 90 minutes to just 30 minutes on-bench and requiring less than 10 minutes of labor. Best Buy corporate quickly acquired, adapted, and deployed the solution to all Best Buy stores and Geek Squad precincts.Conceived, designed, and implemented a complete overhaul of the service department, implementing new configurations and designs that allowed the… Show more Developed and implemented an innovative computer configuration and customization solution, reducing the on-bench time from a labor-intensive 90 minutes to just 30 minutes on-bench and requiring less than 10 minutes of labor. Best Buy corporate quickly acquired, adapted, and deployed the solution to all Best Buy stores and Geek Squad precincts.Conceived, designed, and implemented a complete overhaul of the service department, implementing new configurations and designs that allowed the store to increase workbench capacity by a factor of four. The innovative design elements used were so effective they subsequently integrated portions into the blueprints for future store and precinct designs.Demonstrated outstanding performance as a field agent, consistently placing in the top 10% nationwide and often recognized as the highest-ranking agent within the job classification. Show less

From inception of each job until its completion, responsibilities included creating estimates, generating statements of work, and overseeing project management.Successfully integrated a combination of Macintosh, Windows, and Unix servers and workstations into a functional intranet system. integrated the intranet, telephone systems, and paging devices to create a basic, but highly effective, unified communications system.Managed the procurement, setup, and configuration of web… Show more From inception of each job until its completion, responsibilities included creating estimates, generating statements of work, and overseeing project management.Successfully integrated a combination of Macintosh, Windows, and Unix servers and workstations into a functional intranet system. integrated the intranet, telephone systems, and paging devices to create a basic, but highly effective, unified communications system.Managed the procurement, setup, and configuration of web hosting and communication servers. Show less

Developed and implemented comprehensive training protocols for newly recruited personnel, including the creation of an orientation and training program for both basic and advanced corporate technical support. The implementation of these protocols resulted in all employees being knowledgeable, effective, and efficient in their respective support positions.Assisted in the development and maintenance of an in-house, web-based technical reference system for the company, which proved to be… Show more Developed and implemented comprehensive training protocols for newly recruited personnel, including the creation of an orientation and training program for both basic and advanced corporate technical support. The implementation of these protocols resulted in all employees being knowledgeable, effective, and efficient in their respective support positions.Assisted in the development and maintenance of an in-house, web-based technical reference system for the company, which proved to be an invaluable resource for troubleshooting and technical support agents.Represented Primary Network at local job fairs; actively recruiting potential candidates. Show less