George Ramirez Email & Phone Number

New York, Ny, Us

Consolidate and align four companies’ IT policies, practices, and structures to improve cybersecurity and meet business needs as a single entity. Collaborate with C-Suite to discuss and map requirements and business needs. Maintain and develop existing relationships with service vendors. • Developed and executed IT infrastructure installation for new office. Equipped 60+ desks, four collaboration, and three conference rooms on time and on budget.• Provided technical support to a hybrid workforce of 120 by addressing help-desk issues in coordination with the Managed Service Provider (MSP), reducing response time by 50%, creating a positive customer experience (CX)• Strengthened information security implementing user access controls and awareness training in line with cybersecurity frameworks.• Utilized business acumen to manage the procurement process efficiently and identified opportunities for cost savings by eliminating duplications and unnecessary licenses of both hardware and software. Centralized purchases to consolidate to one company account that resulted in quantity discounts, eliminating duplicate purchases, earning corporate discounts and savings of 15%.

New York, Us

Advised and educated approximately 35 Small and Medium-sized Business (SMB) by providing IT support and consulting to the sales team to help clients create a strategic IT roadmap that was aligned to business goals. Collaborate with sales representatives to conduct technical business reviews with the client to uncover needs and provide hardware and software recommendations that created sales opportunities for the company. • Collaborated with client to conduct a hardware audit and business needs analysis. Partnered with client to develop and execute a plan to update hardware and software that met compliance/regulatory requirements and enhanced the overall cybersecurity of the business.• Identified potential threats to a client and collaborated with the cybersecurity team to ensure early identification and mitigation of potential security threats. Strengthened the security system and prevented bad actor access. • Scoped project and utilized project manager skills to collaborate with the engineering team to completely replace large law firm infrastructure, delivering the project on time and on budget.

Us

Direct all aspects of maintenance and administration for crucial business applications and systems. Guide short and long-term technology planning, coordinate software and hardware upgrades, and oversee Help Desk services by providing support to local and remote users. Own accountability for cultivating cost-effective vendor relations by serving as the liaison between the client and the company. • Spearheaded the development and launch of a web-based billing and reporting project that enhanced self-service capabilities that helped the company achieve operational goals and to meet deadlines. • Collaborated with company leadership and drove the process that resulted in the seamless completion of the company-wide upgrade to Windows and Office for twenty-five onsite staff and five remote employees. • Developed a mobile app that allowed meter readers to directly update usage and billing information for over 2k meters. Eliminated manual processing which reduced errors and improved overall efficiency.• Managed vendors and negotiated the purchase of all hardware and software. Installed software, migrated all company data to new equipment, and trained end-users resulting in improved reporting and overall efficiency.

Working as part of a team to ensure that budget requirements were maintainedEnsuring prompt and accurate payment of billable services rendered for residential and commercial propertiesWorking within guidelines specified by the company CFO

Continuing Education Program, Cybersecurity For Business Specialization

Continuing Education Courses, Computer Technolgy & Applications